Stephan Spencer at BrightonSEO 2017

Hi, my name is Kelvin Newman, and welcome to The brightonSEO podcast, where we share talks from one of the world’s popular search marketing conferences. The event started with a few people meeting at a pub’s upstairs room and is now attended by over 3000 people worldwide. This episode is a recording of one of the speakers at our recent event.

We’re going to start with Stephan, who will talk about how to hire an insanely great SEO. We’re then going to move on and talk about GDPR (General Data Protection Regulation), which I know is worrying lots of you, and then we’re going to talk about doubling close rates and chat about that more.

It’s my pleasure, first of all, to bring Stephan Spencer up to the stage. Join me and give him a round of applause. Thank you.

I’m Stephan Spencer. These are some of my accolades, blah, blah, blah, but you don’t care about that. These are my books. Who wants a book? Does anyone want a book? I bought a couple. This is the one I’m most known for—The Art of SEO. Who wants a book enough to come to get it? Fortune favors the bold.

Should we try this again? Who wants a book? That’s Social ECommerce, so all about how to leverage Facebook, Instagram, Pinterest, LinkedIn, and all that.

And then Google Power Search. I’m going to hold on to this one. I’ll give out more later. In fact, if you post a cool tweet, you might get a book. I brought some more with me.

These are my podcasts. You should subscribe because they are awesome. First, this is Marketing Speak and then The Optimized Geek (now Get Yourself Optimized) because I’m the optimized geek. This is not an SEO podcast but a life-hacking and biohacking.

Who likes Tim Ferriss? He was one of my guests. Dave Asprey, The Bulletproof Diet and Bulletproof Coffee. Is anyone into Bulletproof? He was one of my guests.

Question for you, who’s in the market to hire an SEO employee? How many to hire a contractor? How many to hire an agency? This is going to apply regardless of which category you fit in. That’s cool.

I’ve got a seven-step process. This is what we’re going to do. We’re going to go through these seven steps. We’re going to start with how to get the garden to weed itself and get people to exclude themselves by making stupid mistakes.

Who’s familiar with the band Van Halen? David Lee Roth famously had this clause in his contracts that required a jar of M&M’s in his dressing room, and it had to not have a certain color of M&M in there.

Why would he be so anal about that? It’s odd. It wasn’t weird at all. It was really smart because if he saw that color of M&M in there, he knew that his contract was not read, and all the special lighting effects they needed were probably not done correctly. A lot was riding on concluding actual lives. We’re riding on the correct wiring and lighting, so he would check out the lighting if the M&M’s weren’t right.

Think of it this way. If you have special clauses in your contract, but it’s in the job posting, isn’t that clever like the M&M’s? The job posting is their first contact and impression of you, so you must also present a positive front for yourself. Think of it as your opportunity to sell them and their wanting to put their best foot forward.

When you write your job posting, tell a story and make it more of ‘me too’ than about ‘so what.’ In fact, all copywriting should be this way. Think of it this way. If people are reading it and thinking, so what, there’s not a lot of connection there.

For example, if I (in my job posting) talk about how I started doing computer stuff when I was a kid, started programming when I was 13 years old, and taught myself machine language, programming, assembly language, and stuff, they might not connect with the assembly language piece, but they might connect with being a real geek and being on the computer all the time when they were a kid.

I tell that little story and say, “Look, I turned that little hobby into a business, and now I’m employing a wonderful team of people. I would love for you to be on that team.” See how that’s ‘me too’ instead of a ‘so what?’

If I said we have X clients, and it’s all about me, my accolades, and my successes, there’s no connection. It’s all about the ‘me too,’ not the ‘so what.’ After you’ve sold them how amazing it is to work for you, you’ll incorporate some cool stuff into the job advertisement, like the M&M’s.

Now, where do I post this job advert or job posting? I post to Craigslist. I’ve tried a lot of different places, and Craigslist works like gangbusters. Do you guys have Craigslist here in the UK?

How many of you are looking for people potentially overseas? How many only want to hire people in the UK? Okay, so it’s a mix. If you’re open to hiring people outside of the UK, Craigslist is in the US. I would target bigger college towns, Boston, New York City, and Chicago, rather than smaller cities. Small college towns like Madison, Wisconsin, are not a great fit because even though it sounds good, there’s not enough volume.

You’ll weed out many candidates quickly using my M&M’s process, so we’ll find out. So that’s an effective place.

Now, if you’re looking to hire people out of the Philippines, you can get great people out of the Philippines. Is anyone interested in hiring out of the Philippines? For those who are, go to onlinejobs.ph, which is essentially Craigslist for jobs in the Philippines. If you’re looking to use a service like a recruiting firm, there’s a great service called Virtual Staff Finder, also in the Philippines.

We got the job posting, but we’ll insert the M&M’s clauses there, so stay tuned for that. I want to delegate the screening process because that’s a headache. It’s really simple to check for the M&M’s. You don’t need a rocket scientist to do that part of the process.

I have a virtual assistant who goes through the initial screening process. I don’t even look at the CVs or resumes when they come in. All I do is jump on the interviews once they’ve passed the initial screening. Delegate that.

I also have a riddle or test assignment that I incorporate into it. Here’s where the M&M’s come in. If you have some sort of process that they have to pay attention to details, now you have something going for you where you weed out many people who are not that attentive to detail.

I’ll incorporate a problem-solving riddle, which goes like this (this is just an example): We have a child, a convict, and a policeman on one side of the river. The boat only fits two people. All three need to get across. You can’t leave the convict alone, the child alone, and so on. The parameters are to get them all across and show your work.

If somebody sees that in the job advert, many people are lazy and won’t bother filling out the job advert. They won’t apply. That’s great. I don’t want them because if they’re lazy, I don’t want them working for me. If they’re not attentive to detail and just blasting out all the stuff without paying real attention to the job advert, I don’t want them either. See how powerful this is?

Another way you could do this without using a riddle is to incorporate something into the instructions, like putting a certain keyword in the email you’ll send me in the subject line. So, for example, you put the word squirrel, cheetah, or whatever in the subject line.

Another way you can do it is only to allow them to apply via voicemail. You have to give these certain details in the voicemail. Do not email me. I will not consider any emailed CVs. You must leave a voicemail first or a combination.

A question for you. What are some test assignments that you might give as a way to weed out the not-so-qualified candidates? Some tests, riddles, or challenges of some sort. Any ideas?

Via format, send the CV in a PDF.

Send the CV in a certain file format, like a PDF. We’ll only accept PDFs as attachments. Cool. Other ideas?

For our writers, we give them a paid test brief of one piece of content.

A paid test brief of one piece of content. They get paid for that, but they must do that before getting hired. Awesome.

Here’s the deal breaker for sure. Did they defend the wrong answer? I think it works if you do this with the boat and blah, blah, blah. No, because if that’s how they operate before they get hired, I don’t want that kind of headache once they’re on board.

Step two is to review their social media profiles. There’s gold in those social media profiles. As part of the process I require in the job advert or posting, I say, “Send me at least one social media profile.” It could be their own personal, their company, or one that they work on for their employer. I don’t care. I want to see a social media profile. Ideally, if they send me a personal one, I can get a lot of dirt on them.

Here’s what I do. I ask myself the following questions. Are they connected with and active in the SEO community? Do they seek out opportunities to answer SEO questions or at least participate in the conversation by asking questions? What kind of content are they sharing? Is it remarkable content?

Create some test assignments as a way to weed out unqualified candidates.

By the way, I have already uploaded this to SlideShare, so you don’t have to take notes unless you want to. If you’re wondering what my SlideShare is, it’s slideshare.net/stephanspencer.

Okay, more weeding-out questions. Have they publicly criticized or bashed their employers, co-workers, or clients? That’s a bad one. Is there evidence that they participate in SEO conferences, training, events, meetups, and discussion groups? That’s a good one. I really want to see some of that.

How are their spelling and grammar? Are they attentive to detail? Are they swearing in their social media posts? Do they participate in volunteer opportunities? Are they giving back? Do they have personality flags and things that don’t seem cool, like antisocial behavior and mood swings? Are they racists? Are they prejudiced? Is there evidence of illegal activities, illegal drugs, et cetera? Other red flags are not a good fit culturally.

Be careful because I don’t know what the laws are here in the UK, but there are discrimination laws in the States. So if you use this in a way that discriminates, you’re in dangerous territory.

Step three is A/B testing. You’re A/B testing all sorts of other stuff. Why aren’t you A/B testing your job advertisements?

Who has ever A/B tested a job advert? Two of you, okay. You’re going to get books. How many books do I have behind there? They’re really heavy because I am not taking them back. I’m not going back to LA.

How would you A/B test a job advert? What would you put into an A/B test?

Job titles.

Job titles, yup. Some of the stories I talked about with either the ‘me too’ or the ‘so what.’

The description of the job itself.

The description of the job itself. The job duties and responsibilities, yeah.

The image of the employee.

An applicant’s social media profile is a great and quick indicator of their credibility.

The image, right. Are you going to put a picture of happy staff, stock photos, or whatever? Heaven forbid that.

The jobs are slightly different levels, maybe a CEO in a junior position.

The minimum requirements of their past experience in the senior leadership level versus junior level. Perfect.

Cultural elements, team behaviors, or things that you’re looking for.

Cultural elements, behaviors, and things that I’m looking for.

Leave a one-minute video talking about the roles and what the culture is like.

Nice. A one-minute video showed what it’s like to be at that company. Test the different videos and see which one performed the best.

Bullet points.

Bullet points versus continuous prose. These are great tests. I love it. Any others?

Testing the tone of voice and how it is used to describe everything.

The tone of voice and how you describe stuff. If you’re using passive voice versus active voice or a third person instead of the first person. I love A/B testing. It helps you hone in on the best-performing job ads.

The next step is to use trick questions in the first interview. Often, I’m not even conducting the first interview. So instead, I have one of my team do it. They’re armed with certain trick questions that will help them weed out the fakers and the charlatans.

A question for you. What are some trick questions that you might consider asking in an interview?

For a link-building specialist, what if somebody offers you a link by paying you?

You give a scenario. If you’re a link-building specialist, what do you do if somebody offers you a link by paying for it? You have to buy the link. What do you do? An ethical scenario. I like it.

Get them to rank their knowledge of SEO out of 10.

Get them to rank themselves out of 10 regarding SEO knowledge and see if they’re overly arrogant or full of hubris. Nice. I like it.

What’s the last thing you read about SEO?

What’s the last thing you read about SEO? Perfect.

These are great trick questions. Let me give you a few more. What’s your process for optimizing meta keywords? These are trick questions because there’s only one right answer. I want trick questions that anybody could ask. They don’t have to have any SEO knowledge, and they can weed out the candidates.

What’s the right answer to what’s your process for optimizing meta keywords? If they say anything along the lines of, “Well, meta keywords don’t count so much anymore, they’ve been discounted over time,” or “Google doesn’t count them so much,” all those are wrong answers because the only right answer is meta keywords never counted in Google. They were never a positive ranking signal. If they say anything to the contrary, then they’re out.

Here’s another one. What’s a good keyword density to aim for? Seriously? Who’s measured keyword density in the last decade? It’s just ridiculous.

What’s the difference between Panda and Penguin? That’s a good one. If you don’t know that, you’re out. You can easily explain this to the first interviewer: Google Panda is about low-quality content, and Google Penguin is about links. They can’t fake that. So if the person is talking about, “Well, Panda and Penguin are pretty similar, but they’re different,” and they’re just going on some tangent about it, and it’s not well, content and links, or they get it wrong, and they put it the other way around—I’ve had that happen.

Here’s another one. What’s more important, attention to detail, honesty, dedication, technical acumen, or creativity? Let’s try this exercise. What’s more important? I’m asking you. You’re my candidate. Attention to detail, honesty, dedication, technical acumen, or creativity? They’re all important. Pick one.

Let’s do a little poll. Who says attention to detail? Who says honesty? Okay, a bunch of you. Dedication? Also, a bunch of you. Technical acumen? Creativity? Not that many in creative. We don’t need anybody clever.

What’s the right answer? It’s actually honesty. This is called the honesty test. If somebody is not honest, they’re out. That’s not their highest value.

I have had staff before where I don’t know what they were thinking, but I could see their computer screens reflection behind them on the window as soon as I started walking up. What the hell, do you think I’m stupid? They’re hiding windows as I’m walking up. I don’t want that. Honesty is number one.

Here is a cool free bonus for you guys. I have two things, but the SEO BS Detector has more trick questions. So if you want these powerful trick questions with the answers, there you go, stephanspencer.com/brighton. Then, I also have SEO Hiring Blueprint with a seven-step process. That’s pretty cool.

What is the most important of the five qualities? Honesty.

Step five, ask specific questions that can prove expertise. I ask them, what’s your wellspring? In other words, what is your gift? What are you so amazing at?

Then, what’s your quicksand? Where do you get stuck? Where is it hard for you? Where is it a big challenge? Powerful questions.

I’m looking for specifics. This is super important. When you are interviewing people, always ask for specific examples. Don’t just say, “Tell me what’s more important, creativity or attention to detail. Tell me about a time when your creativity saved a project or changed an outcome. Give me a specific example.”

Suppose I’m starting to develop this picture of them. In that case, I ask for contrary evidence because I want to flip that and see if I can find evidence to the contrary that says, “oh, wow, they don’t seem attentive to detail.” I think that in my head. Tell me about a time when you were super attentive to detail, and that saved a project. So I’m looking for contrary evidence.

Keep your mouth shut. They should be talking 80% of the time, you 20%. I’m looking for opportunities for them to show their desire to learn. What training have you gone on? Tell me some of the things you’ve learned at some conferences. You were at brightonSEO, tell me about that. What were some takeaways? Where are you teaching other people? Your retention rates go sky-high at 97% when you intend to teach something to others as you’re learning it versus just regularly listening to it.

Then, what’s their link-building philosophy? That goes into the ethics question. What’s legit in terms of link-building, and what’s not?

Then step six is the second interview — bring in an expert, such as myself. So I would come in, and for my clients, I would participate in the second interview process and weed out a lot of fakers that way.

Step seven is to confirm the fit during the trial period. What are their strengths? I use StrengthsFinder 2.0. It’s $15 or $18 for that test. Awesome test. I find out their primary and secondary advantages using the Fascinate test from Sally Hogshead, and I have them do a DiSC assessment.

That one’s free. You can go to tonyrobbins.com/disc for that one. You’ll find out how introverted or extroverted they are, how dominant they are, how steady they are, how attentive to detail they are, and then their highest values.

Then, I define their roles, responsibilities, handoffs, and success metrics collaboratively with them. Finally, I have them take this test, which is also free. It’s the Demartini Values Determination. I know their hierarchy of values, and I’m just asking a question. What’s your highest value? Is it family, church, children, travel, or job? What is it?

Does anyone want to throw out what their highest value is? Kids. Anyone else? Anything different? Job and family. Everybody has different values, and their hierarchy is different, so I match their job duties and description with those highest values.

Trick questions are designed to trick an applicant’s up-to-date knowledge about good SEO.

For example, if their highest value is a travel and one of their jobs as a virtual assistant working for me is booking my travels, it’s like you can become a travel ninja. I will show you how to get the best deals on Priceline, Orbitz, and so forth that blow your mind. You can travel for half the price you’d normally have traveled for. You could travel the world potentially with this knowledge. Wow, that sounds cool. That’s what I do.

Another quick question, what’s the best indicator of future behavior? Any ideas?

Past behavior.

Past behavior. You get a book, so come up afterward. The best indicator of future behavior is past behavior. You’re looking for evidence that they’ve achieved these things and have these qualities, traits, and attributes in past jobs throughout their life because you cannot instill new values and attributes in them. You can only teach them the job and the skills.

There we go. Again, here’s the URL, stephanspencer.com/brighton. Besides the Hiring Blueprint and the BS Detector, you get some other stuff. For example, you get chapter seven of the book The Art of SEO, which is all about content marketing and other cool stuff. Thank you very much.

This was originally recorded at a brightonSEO Conference. If you want to listen to more episodes or find out about the conference, you can do so at brightonseo.com.

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Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the Californian has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by the Company pursuant to this provision, please contact us via email at me [at] stephanspencer [dot] com.

Our California Do Not Track Notice

Consistent with our policies described above, we collect information from our visitors on our website and across third party websites where applicable, to provide relevant content and advertising. We do not support Do Not Track (“DNT”) signals of web browsers.

DNT is a setting in your web browser that informs websites that you do not want to be tracked. You can enable or disable DNT through the Preferences or Settings options of your web browser.

Visitors Outside the U.S.

Our Website and the servers that make this Website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this Website. Any information you provide in subscribing to or visiting our Website will be transferred to the United States. By visiting our Website and submitting information, you authorize this transfer, processing, and use.

EU Visitors and the GDPR

If you live in the EU, certain of your data may be subject to protection by the General Data Protection Regulation (the “GDPR”), a privacy regulation intended to help you have greater control over your personal data.

Under the GDPR, you have the following rights, which we extend to all of our website visitors:

to know what information is being collected, as disclosed in this Privacy Policy (“right to transparent information”);
to object on grounds relating to your particular situation to the collection or processing of certain kinds of information (“right to object”);
to withdraw consent even after it has been given, without affecting the lawfulness of the processing of your data prior to your withdrawal (“right to withdraw consent”);
to access, modify or update your information so that it is correct (“right to access” and “right to rectification”);
to have your information deleted or erased (“right to erasure” or “right to be forgotten”);
to have your data transferred or ported elsewhere (“right to data portability”);
and the right to restrict processing in certain situations (“right to restriction of processing”).

For purposes of the GDPR, to the fullest extent possible we do not directly collect or maintain personal data of our EU visitors or clients. This is done through partnerships with third-party vendors who have systems designed for the collection and storage of data on behalf of their clients (“data processors”). The data is only kept as long as is reasonably required to accomplish the purpose or purposes for which it was collected. Certain data may be expunged or utilized more quickly than others, and depending on your engagement and behaviors, including purchasing behaviors, we may be engaged in a business or contractual relationship with some longevity. (For example, if you purchase a course or program, or services that span over some time, you will continue to receive communications in regards to those offerings or services).

The categories of data processors with whom we work, and that help us in the collection of information that allows us to serve and interact with you include website analytics provider(s), website and web form plug-ins and related third-party services that allow us to maintain an up-to-date online platform and communicate with you electronically, an email service provider or providers to assist in managing email correspondence with our visitors, customers and list, as well as payment processor(s) and/or merchant account(s) to help us transact sales online and follow up with you regarding any purchases. For a list of specific data processors with whom we currently work, please visit our list here.

Those within the Company that may have access to the data include Officers, Directors, Managers, Supervisors, Salespersons, or those providing customer or technical support. Access to the data is provided for specific purposes, generally related to communicating with you, fulfilling our contractual obligations, providing customer service or technical support, collecting payment, or monitoring performance of marketing and sales efforts.

You may contact us at any time to have your information with us or any of these processors updated or corrected, deleted, or to obtain a copy for your records. Additionally, you may opt out of receiving any additional emails or marketing messages from us by clicking the “unsubscribe” link at the bottom of our email notifications.

Further, if you feel that we have not complied with the relevant data protection regulations, please contact us by sending us an email at me [at] stephanspencer [dot] com with your first and last name, your country of origin, and a summary of your concern or complaint. We will endeavor to respond at our earliest possible convenience to address your concern. If contacting us does not resolve your complaint, you may have additional options.

Residents in Designated Countries may also have the right to lodge a complaint with the relevant EU data protection authority. You may access a list of the Data Protection Authorities in the EU here.

Changes to This Privacy Policy

The Company may update this Privacy Policy from time to time as necessary to protect our users and to comply with a changing environment. Please review the Privacy Policy when you visit our Website to remain updated on our current policy. We have no intention of making any changes to our Privacy Policy and practices to make them less protective of personal information collected in the past. By accessing the Website and/or using our services after making any such changes to this Privacy Policy, you are deemed to have accepted such changes. Please be aware that, to the extent permitted by applicable law, our use of the Information is governed by the Privacy Policy in effect at the time we collect the information. You are advised to review this Privacy Policy periodically for any changes. Whenever we make changes to this Privacy Policy we will update the date at the top.

Contact Us

If you have any questions about this Privacy Policy, please contact us via email at me [at] stephanspencer [dot] com with “Privacy Policy” in the subject line.

Stephan Spencer at BrightonSEO 2017

Stephan Spencer at BrightonSEO 2017

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Stephan Spencer at BrightonSEO 2017

Stephan Spencer at BrightonSEO 2017

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Are you and your team spending at least a half hour a day in AI tools?

Are you working with a marketing agency that has an AI first mindset?

Are you actively working to disrupt yourself before you get disrupted by your competitors?

In a 1-10 Scale, how urgent is it for you to solve the problem you have today?

What do you need right now?

Which Best Describes You?

In a 1-10 Scale, how urgent is it for you to solve the problem you have today?

What do you need right now?

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