This is Stephan’s podcast appearance about The New Art Of SEO For Small Business Growth on the Growth to Freedom.
Have you heard the idea that Search Engine Optimization (SEO) is dead? What’s the point? Why even try? Have you tried a dozen or twenty or different tactics and hacks that flat-out haven’t worked for you? What if I told you that those lies, rumors, and myths could be nothing but further from the truth? The truth is if done right, even the little guy can use SEO to transform their business, their business rankings and even their personal life. We’re going to talk about that with our guest expert. His name is Stephan Spencer. He’s an internationally recognized SEO expert. He’s an adviser, consultant and bestselling author.
We got a chance to get connected through a mutual organization called the JVMM run by a great guy named Dov. He’s also a bestselling author. He’s the co-author of The Art Of SEO, now in its third edition, author of Google Power Search, and co-author of Social eCommerce. He founded a company called Netconcepts. He isn’t a dinosaur, but he founded this company back in 1995, which in internet years is like fourteen lifetimes. He grew it into a multinational agency, and then he sold it in 2010. He’s built and sold companies. He invented a pay-for-performance SEO platform called GravityStream and it was also acquired by another company. Stephan’s model and clients have included companies like Zappos, Sony and Chanel. He also hosts his own popular podcast show. Stephan, welcome to the show. How are you?
I’m doing well. Thanks for having me.
You have such a fascinating background. Before we dive into some of the strategies of applying SEO for the small business owners and entrepreneurs out in the marketplace, why are you doing what you’re doing?
I want to help people. I want to reveal light in the world, and that makes me happy. I want to make a difference for people. It’s helping them get their message out there through SEO. If it’s helping them to find their voice or to find a perspective shift or a mindset shift that will allow them to be more powerful in the world and have more impact, then I love doing that, too.
Speaking of more powerful, in all these years of building and growing companies, building a SaaS company, selling it, exiting and getting acquired, things haven’t always been perfect for you and for all of us. I like to put that in context because someone might have a tendency to go, “Of course, he’s successful. Look at how smart he is. Look at how sharp he is. He’s a tech genius. Who wouldn’t be successful?” You had some things that happened some years ago. What has been your biggest failure in your career? What did you learn from it that maybe our audience could learn from, too?
I wouldn’t say, in retrospect, that it was a failure, but it was a learning opportunity. I tried to sell my business in 1998, ‘99. I’ve gotten this crazy idea to live in New Zealand and I’d been running the business by that time for four years. I thought, “If I could live anywhere in the world, where could I go? Where would I want to go?” I thought of New Zealand. I’d never been there. It was a harebrained idea, but I see it as intuition or more being guided there. I applied for permanent residency. I got in, and I started making plans. I also tried to sell the business and I found that I couldn’t sell it. Nobody wanted a business that wasn’t going to come with me, and I didn’t build the business as a separate asset.
That was a big mistake. In retrospect, it was an amazing gift because it was an opportunity for me to grow a business from New Zealand that was a US-based business. At the time, I had Birds Eye as a client and some other brand names. I thought it was a 50/50 shot that this would continue to go with the founder of the company moving halfway around the world. Lo and behold, it worked. I was able to hire a big team in New Zealand. We had an office a block from the beach. As soon as I landed, I hired a general manager within a month. Within two or three months, we had eight staff in that Auckland office.
We were able to grow that side of the business more than the team in the US. We ended up having 35 staff at our peak in New Zealand, servicing a US-based clientele. That was amazing. When I was getting ready to sell again in 2008, 2009 prior to that, I moved back to the States so that I could be more involved in the process of selling rather than halfway around the world. It worked out well, but there were some other hiccups, like going through a divorce in 2008 and 2009 that I wasn’t anticipating when we moved back to the US. It was quite a wild ride.
Let’s face it, as an entrepreneur, as you’re reading, have you ever found yourself where you were in the ups and downs, on a roller coaster of your business and relationship with your spouse, your partner or the ups and downs of the economy and having to deal with it? Can you take yourself back to that lowest point when you were going through the divorce? What did you think before you decided to take this chance and go to Tony Robbins’ seminar? I’m curious if you can remember what state you were in. What was that voice that got you to go, “Let me take this step?” It sounds like that was a huge breakthrough.
I was in a very unresourceful place. I don’t know if depressed is the right word, but I was not helping myself. When three different people in my network who didn’t know each other within a two-week time period told me to go to some Tony Robbins seminar, I’m like, “Who is this guy?” He’s the infomercial guy, and I didn’t know anything about him. I thought, “This is probably a sign or something. I should probably go.” I did, and what an amazing thing that was because all it took was the firewalk on 2,000-degree hot coals at the end of the first night. By doing that in my bare feet not getting burned, not even getting a blister, I was able to have this perspective shift that if I can do that, then I can go and get LASIK and get a hair transplant.
All these different things that I had thought about doing but was too paralyzed by fear to ever entertain. Within two weeks, I had gotten LASIK, and three months later, I had gotten a hair transplant. I changed my diet, and I started exercising. Within ten months, I became unrecognizable from the previous version of myself. You can see the before and after on the About page of GetYourselfOptimized.com, which is my personal development podcast that I was inspired to create because I went through this amazing journey myself. I’d go to conferences, and people wouldn’t know who I was until I introduced myself. That was fun.
What were the transformation and the breakthroughs for your business going through that journey? There’s this idea that success comes from the inside out. It sounds like you’ve experienced that yourself. For the business side of things, what did you notice started to shift or transform as a result of this reboot?
I knew that my happiness and my fulfillment were way more important than any business. I was further motivated to leave Netconcepts and to sell it, and move on because I became a minority shareholder in my own business through the divorce. I want to create something that’s mine, not something I have an ownership interest in that isn’t the majority. I was further motivated to move on and create something new. I created a business that I still have now that allows me to travel the world and spend months overseas doing amazing things.
I spent six months in Israel. I visited Egypt, Transylvania, inside of Romania. That was amazing. I visited Finland and Denmark. It’s been fun but I wouldn’t be able to do that if I had been in my previous business where I was more beholden to it. I was able to shape my own destiny much more from stepping into a more resourceful version of myself, which started with that Tony Robbins event but then continued. I had a spiritual awakening in India and all these other things that were very transformational too.
As you’re reading right now, how would you like to create a vehicle, method or model that would give you the power to reshape your personal and business life, to be able to go out there and move away from being the chief cook and bottle washer in your business, to move away from it being reliant on you? What would that be worth to you? We’re going to dive deeper into the strategies of how you can be using things like SEO to remove yourself from the business side of things and have things working for you even when you’re not. Stephan, as far as being able to look at SEO, this idea that SEO is dead and SEO doesn’t work, your backlinking is an outdated strategy. What’s the biggest myth and misunderstanding as far as being able to use SEO in leveraging our business?
It’s funny that you had asked for myths because I have a list of 72 of them in a white paper on my website. It’s hard to choose which is the most egregious and damaging. There are plenty out there. SEO is not dead and will never be. You always want to optimize your website to be friendlier to the search engines and to present your content in the best light. If you were to look at some of these myths in three different areas, the three pillars of SEO are content, architecture and links. There are plenty of myths around content, but one of the biggest is that you should only be creating content for your target audience.
It might make sense that you’d create content for your target audience, but what if you created content that is targeted for Linkerati and set aside your customer base, your target audience, for a little bit and create something so amazing and so irresistible to the Linkerati to those online influencers that are important to Google? It’s great to target Instagram influencers and so forth, but that’s a separate thing. For SEO, you want to target those who are considered authoritative and important as far as Google is concerned.
What is Linkerati?
It’s like the Illuminati. They control everything as far as Google is concerned. It’s not a democracy online. It’s a meritocracy. A site like CNN.com has way more importance, authority, and trust as far as Google is concerned than Jim Bob’s personal homepage. You don’t want to be Jim Bob. You want to be CNN. If you are working your way up from being Jim Bob, you want to target the sites that are much more authoritative and trusted, like CNN and get links from those sites. Links matter, they’re the foundation of Google’s ranking algorithm still to this day. It will continue to be so for years to come. You don’t want to be chasing after low-quality links that will hurt your Google rankings. You want to be chasing after high-quality links from high-quality sites. You have to have remarkable content that’s worth remarking about, that’s worthy of remark like Seth Godin writes about in the Purple Cow.
If you have remarkable content, you can’t sit back and hope that your targeted influencers will come and see that content on your site. You have to outreach to them. It’s not about reaching out to your customer base because your customers are not that important as far as Google sees them. It’s a fact of the matter. We need to target specifically the Linkerati, the influencers that Google considers important and authoritative and then we have a compelling offer or ask or opportunity for them. It’s not like, “I’ve got a guest post that your audience would love to see, can you publish it on your site?” Those get deleted. In fact, that’s spam. Don’t do that. Instead, look for opportunities to collaborate with those influencers, the Linkerati. Look for ways that you can add value to their lives and businesses and on their websites beyond providing some free content that is probably not even that good.
It becomes commoditized because everybody is coming to them with the idea, “I can provide you content.” What are some creative ways that you have found that you’ve used and your clients have used to be able to create collaboration with Linkerati, these authority sites that maybe most people haven’t thought of before?
One opportunity or idea is to involve that influencer, that power user, the Linkerati in the campaign as a spokesperson or as an emcee. For example, I was working with a client OvernightPrints.com that print business cards, letterhead and stationary overnight and ship it next day by air. I came up with this idea for a contest. It was the Overnight Prints Free Business Cards For Life contest. What made that remarkable was the emcee that I recruited to be the head spokesperson of this particular contest. It so happened to be Jeremy Schoemaker, aka ShoeMoney. At the time, he was a huge internet celebrity already. He was famous for holding up that six-figure check from Google for a month of AdSense revenue. He had a big following, and he normally charged a fair amount of money to run a contest with him. He didn’t charge me or my client anything. He did it as a favor to me.
It was an opportunity where it scratched his own itch. I knew that he didn’t love his business card. He loved his logo with the Superman dollar sign in the middle of it, and he had it at the bottom of his pool. He loved it that much, and yet his business card, which had the logo on it, didn’t look that cool. I went to him with this idea like, “Let’s have a contest worldwide, have people from everywhere create designs that will compete against each other for the winning entry of your next business card.” He loved the idea. The winning entry ended up looking like this super cool credit card chip card that, at the time, chip cards weren’t as prevalent. It was a great ending for Jeremy and my client.
They got from nowhere in Google for business cards all the way to number two, which is a huge win for them because that was their money term. That was the primary keyword they were targeting, and they stayed there for years. It wasn’t the contest entry page or any page related to the contest. It was the homepage. It was exactly the page they wanted to rank. It’s the concept that the rising tide lifts all boats. When you have a very successful linkbait content marketing campaign that flows a lot of link equity into your site, into a particular blog post or content piece, the entire site is going to benefit. The homepage, all your key landing pages, and all your primary categories will all benefit and rank better.
As you’re reading right now, what would happen for you if you thought about creating a creative, collaborative model, a contest, and brought in an outside spokesperson that would also have some benefit from the engagement or the arrangement of the collaboration? You leverage that together to drive up your search engine ranking. It’s not as hard as you’ve been led to believe. You might be thinking to yourself, “It sounded like Stephan had a relationship with Jeremy Schoemaker or Jeremy ShoeMoney a little bit. What if I’m new? What if I don’t know a lot of people? What if I’m getting started and I don’t know a lot of these types, too?” What would you say to that?
You’ve got to start somewhere. If you have a budget, you can simply go to a celebrity clearinghouse. There are these things out there. Essentially, the celebrity clearinghouse is you pay for the tier that you can afford, like A, B and C tiers. Let’s say you can only afford the cheapest tier, and maybe it’s $3,000 or $4,000 a month, and now you’ve got a spokesperson that you can use in your marketing. Maybe they hit it big in that timeframe. You sign a year’s contract, and there is a minor player in the NFL or whatever, and then their team wins the Super Bowl. For the rest of that contract period, you’ve got them locked in, and now you’ve got a Super Bowl winner.
You can take that route, which is spending some money, or you can work your way up like the domino effect of getting bigger and bigger names. That’s how I got my two podcasts, Get Yourself Optimized and Marketing Speak, off the ground with big-name guests, landing that first big-name guest. One thing that worked for me was to offer a quid pro quo. I will help with SEO. I will give you some SEO advice, and it will be worth six figures easily to you. In exchange, I just want an hour of your time. That’s how I got Dave Asprey on, who’s the Founder of Bulletproof. He created Bulletproof Coffee. I got him on to Get Yourself Optimized. I created an hour call that I’m sure was seven figures in value. That was good. It was a win-win for both sides. Now you’ve got one big name, and then you can continue to add more because you would say, “A guest like Dave Asprey has been on, and I’d love to have you on, too.” You connect them.
This works not only with guests, spokespeople, power users, influencers, etc., but it also works with clients. I was able to get a lot of big-name clients like Chanel, Zappos, Sony and Volvo. How did I get these? I started somewhere, and when I started with the SEO side of the business, we started originally as a web marketing agency, building websites and so forth in 1995. When we started providing SEO services as a stand-alone offering, my first big-name client was one who didn’t even pay for their SEO audit, it was Target. I got the use of their logo and a testimonial from them in exchange for a comprehensive SEO audit. That was the best use of our time that we could have possibly spent instead of working on PR initiatives and all that. To have that name on our client list was a game-changer.
There are many different ways to be thinking about if you run a podcast. How could you go out and leverage a strategy like that for your podcast? If you’re looking to generate clients, how you could go do that. You might be sitting there wondering, “I can see I’ve got to be creative in being able to create collaborative opportunities, be creative in how I might offer my services as an expert to bring on an expert in exchange for that hour of time because time is money.” Maybe you’re thinking, “How do I get myself ranked on Google?” Are you wondering that as you’re reading right now? Stephan, if someone’s wondering like the small business owner, the entrepreneur, the coach, the consultant, the candlestick maker, how do they go out and start the process to get themselves ranked higher if not on the first page or in the first couple of pages on Google?
The first step is to know where you’re at. Peter Drucker said, “What gets measured gets managed.” You need to know where you’re at, benchmark and then measure over time. I would recommend to not just look at your Google Analytics and Google Search Console but get a third-party tool like SEMrush or Ahrefs or something that has multiple capabilities. It’s not just a link analysis tool. It’s not just a content analysis tool or a keyword research tool. It’s all-in-one. You’re going to look at things like your authority scores. Let’s say it’s Ahrefs, then you have DR (Domain Rating), that you’re going to measure over time. You’re going to know how important you are in the eyes of Google approximately. It’s an approximation because it’s a third-party tool. It’s not Google telling you your score.
You’re going to measure these different things, your rankings, the number of keywords that you’re ranking on page one for all these different things, and then you’re going to start making adjustments. You’re going to start outreaching for links in a non-spammy, collaborative way. It could be as simple as starting with easy stuff like asking for experts to provide quotes, data points and so forth that you incorporate into your original research or the studies that you’re writing. I like what Orbit Media did with their annual bloggers’ survey and all the expert insights that they sprinkle throughout the document from all these major influencers.
You can do an infographic where it’s not already finished, but you have an opportunity for that blogger or that influencer to participate in the creation of that. You come to them with a draft and you say, “Would you like to collaborate with me on this? It will be ours together.” It will still have your brand on it but maybe you will add their branding on it too. You get data points, stats, trends and stuff from them. You have this collaborative piece that they’re going to be so much more inclined to share on social media and more importantly to post onto their blog and to attribute you and link to you as the major creator of it. Those are some opportunities that abound. You just need to think outside the box.
If people want to go deeper with your tools and resources, you talked about this white paper, 72 different myths. How do they get in touch with you? Where do they go?
There’s a great landing page that my team has created for your audience. It’s on MarketingSpeak.com/freedom. That has the SEO myths white paper. It has the content marketing chapter of The Art of SEO, which is all about how to get great links. We didn’t talk about the technical aspects of SEO. We didn’t talk about the content side and the keyword research. That’s all part of it, too. It’s a little overwhelming but there are a bunch of great resources on that landing page, including how to hire an SEO and not get snookered in the process.
Most people don’t know what to ask and what not to ask when they’re talking to an SEO, then they end up getting sold, and there’s no delivery. There are no goods there. It’s just smoke and mirrors. I’ve got an SEO BS Detector with some trick questions. You can slip into the interview process and then there’s only one right answer to each of those. I give you the answer. As long as you’re not broadcasting that, “I’ve got this trick question. If you get it wrong, you’re out the door.” Be nonchalant about it. You’ve got the cheat sheet right there, and it’s all available on the website.
I want to encourage you to go access Stephan’s resources. Don’t wait. Don’t hesitate. I like to pivot the conversation more into the personal side. I love working and having conversations with husbands and parents specifically because I am one. There are a lot of experts, a lot of coaching programs and a lot of masterminds out in the world where it’s run by people who have no perspective of operating a business without kids or a spouse. It’s fascinating if you start looking at how few and far between it is, where it’s husband, dad, then business owner, entrepreneur, CEO.
In my early years, I’ve run eleven companies, crashed a few and then built a few decent ones, and like you, I exited and sold and such. The first part of my career was twisted and backward and out of alignment where it was a business owner, husband, dad and then I had a health crisis. It got me to reshape and reboot my way of operating and living. I sold some companies and then became more husband, dad, health and then businesses. What would you say to a husband or a parent looking to build a great business while also having a great family life at the same time?
It comes from a place of wisdom and not just knowledge. Here’s the trap that most people get into. They think of work-life balance as if it’s a balancing act, as if there are compartments that you live in. That’s a fallacy. If you do it right, you can involve your wife or your partner in your exploits and your fun journey to build your business. For example, my wife Orion is also a podcaster and has some of the same guests that I do. She’s had Dave Asprey on her show too. She comes with me to a lot of the seminars and masterminds that we mutually want to be a part of like Genius Network, Strategic Coach and Heroic Public Speaking. We’re in those together. We’re growing together, and that’s an amazing experience. It was engineered that way from the beginning because we met at Tony Robbins seminar at Date with Destiny in 2012. Because we were on a similar trajectory of personal growth and contribution to humanity, we’re well-aligned to do these different seminars and masterminds together. That’s one piece as a husband.
Another as a parent is to inspire your kids. Model the things that you want to convey to them and not just teach it to them. I tried to get them all three to go to Tony Robbins seminars. They’re grown now. When they were teenagers, I got them to come with me to Tony Robbins Unleash the Power Within. They did the firewalk and it didn’t stick. As soon as they went home to their mom, my ex-wife, she was like, “Tony Robbins, don’t trust anything that he says,” etc. They soured on him. Only my oldest went to another seminar, at Date with Destiny, one year. It didn’t stick because I was dragging them. It wasn’t from their own volition and desire that they wanted to transform. If you model the behaviors and they model that, you tell them one thing, and you do another thing, that’s completely messed up. You’ve got to be the change in the world that you want to see with your kids, and you give them opportunities to grow and evolve. Especially in the business world, you’ve got these special skills and opportunities and so forth that people would do anything for.
You’ve got your kids who you want to want this opportunity. You can’t just hand it to them. There’s this concept in Kabbalah called Bread of Shame. If you’re giving them the car at sixteen, you’re giving them all these opportunities without them earning it. It comes with side effects. You win the lottery. You end up losing it all within a short period of time because of the side effects. You didn’t earn it. Let them earn it. My oldest daughter wanted to build a website and do SEO because she saw that I have passive income-generating websites. She’s like, “I want that.”
She was, at the time, an expert at Neopets because she was on that site all the time. I suggested that she create a fan site for Neopets, and she ended up ranking on page one for Neopets. She generated thousands of dollars of income passively. She started speaking at conferences because she saw that I spoke at a lot of conferences. She spoke at YPulse, SMX West, DMA Annual and everything. What I’m most amazed with was she was on MSNBC. She had a whole little segment talking about SEO. She’s incredible. She got the State of South Carolina as a client because of that. The state treasurer was watching her on TV and decided to contact her.
You’re lighting up speaking about your journey with your wife and your kids. You have a lot of joy and in many ways, you’re like a mentor to your kids it seems.
I endeavored to be that exactly, especially with the stuff that’s more esoterical knowledge like the Kabbalah stuff I’m learning. I’m doing Kabbalah classes. I also learned a lot from Oneness going to India. That was something I could also thank Tony Robbins for, that whole Oneness experience and my spiritual awakening that happened in India on a Platinum Partner trip that Tony and his team organized. It’s a life-changing and destiny-changing stuff.
If you were to turn to your wife, Orion, you are going to look at her in her eyes, and you were going to thank her for how she has shown up to support you, to be you, to be able to pursue your vision and to live in your genius, what would you thank Orion for?
I would thank her for being my biggest support and love of my life, for being my soulmate, and for being open to this crazy journey. Everything from telling her I love her eighteen hours after we met to proposing to her nine days later. It’s been a crazy and incredible journey. She’s been such an incredible trooper the whole way. She’s everything to me.
Thank you for giving us a glimpse of you, not just the business side, but the personal side, your family, your kids. We believe that Growth To Freedom is about the 360-degree view. It’s about being that better you as a partner, a spouse, a husband, a dad or a mom if that’s you. Being able to then also make that massive contribution at the highest level in whatever it is that you pursue.
That starts with you being able to make that deep contribution to you to feel what you want to, then be able to make that contribution at home. I believe that you cannot make the biggest contribution and impact unless you’ve got your home life straight first.
It’s apparent that you have created a life transformed. If you’re inspired by what Stephan has shared with you, not just the business but also the personal. If there’s something here that resonates with you and that you connected to, imagine what you will get by going deeper with his resources to learn The Art of SEO, business, as well as life. You can do that by taking the first step. Go to MarketingSpeak.com/freedom. Stephan, what is something I should have asked you that I didn’t?
What would be the thing where the rubber meets the road, where on a day-to-day basis, you make these incremental gains or make these huge transformational shifts? How does that show up? The short answer I learned from Tony Robbins is if you schedule it, you make it real. You could have these dreams, these goals and ideas and so forth. Another way to structure this or to think of it is by creating Atomic Habits if you’re familiar with that book. It’s a great book. I’m in the middle of reading it or listening to it. You’ve got to create structure in your life to support these things that you want to create for yourself and others. If you have some ideas and you don’t write down your goals, you don’t create structures, habits, processes or systems, it’s going to be a pipe dream.
We want to help you avoid just a pipe dream. We want to help you transform and turn it into reality. Take action with what Stephan has shared with you. What are one to three action steps you hope that our audience takes as a result of our time sharing?
Find something that appeals to you from what you’ve learned in terms of learning more. If you are interested in Kabbalah but you’re not sure what that’s about, go to Kabbalah.org website and read up on it. Listen to an episode on my podcast about Kabbalah. I’ve got three episodes on Get Yourself Optimized with three different amazing Kabbalah teachers. If it’s Atomic Habits, you want to learn more about that, or you want to learn how to do the Oneness thing like give Oneness blessings and receive them and stuff. Find something that you want to learn about and then find an opportunity that you can do, not just learn but apply.
For example, if you want to have a mentoring meeting with your kids or your spouse or ask for their mentoring of you or whatever, do something. If there is something that you could do to access a feeling of gratitude, abundance, love or forgiveness, find an opportunity there where you’re like, “I haven’t thanked my spouse enough for all the stuff she puts up with or he puts up with.” Go do that and feel that. Get in that place of gratitude and abundance or what Abraham Hicks refers to as the vortex. Get in the vortex.
Get in the vortex, and ideally, you’re in a vortex and with that vortex, take action. I challenge you to take action with what Stephan has shared with you. If you never want to miss an episode, over 200 hours of insights, wisdom and strategies to help you grow and scale your business with less stress and do it in a fun and cool way. Stephan, it’s been a pleasure and a privilege to have you with us. Seize the day and take action with this. Go check out his website. Grab the resources. Apply what Stephan has been sharing with you. We look forward to working with you. We will see you next time.
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Our third party service vendors (such as credit card companies) who may provide credit, insurance, and escrow services, may collect information from our Visitors and Authorized Customers. We do not control how these third parties use this information, but we do ask them to disclose how they use personal information. Third parties may also be intermediaries and do not store, retain, or use the information given to them. How does the Site use Personally Identifiable Information? We use Personally Identifiable Information to customize the Site, to make appealing service offerings, and to fulfill buying and selling requests. We may email Visitors and Authorized Customers about research, purchase and selling opportunities or information related to subject matter on the Site. We may also use Personally Identifiable Information to contact you in response to specific inquiries or provide information that you request. Who do you share this information with? Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions. We may share aggregated information about our Visitors and Authorized Visitors with our affiliated agencies and third-party vendors. This aggregated information is not linked to any personal information that can identify an individual person. We also offer you the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf. We do not transfer personally identifiable data entrusted to us to any international location. How is Personally Identifiable Information stored? All Personally Identifiable Information collected by StephanSpencer.com is securely stored and is not accessible to third parties or employees of StephanSpencer.com except for use as indicated above. What choices are available to me regarding collection, use and distribution of my information? You may choose to opt-out of receiving unsolicited information from us or being contacted by us or our vendors and affiliated agencies simply by responding to emails using the opt-out feature, or by contacting us directly. Contact information is listed at the end of this Privacy Policy. You may also contact us to request deletion of an account and any Personally Identifiably Information it contains. This is commonly known as “the right to erasure” and “the right to be forgotten.” Are Cookies used on the Site? We use Cookies to obtain information about the preferences of our Visitors and the services they select. This provides you with a better experience. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on but inactive for an extended period of time, we will automatically log out the Authorized Customer. Our Cookie Policy can be reviewed here. How does StephanSpencer.com use login information? The Site uses login information, including, but not limited to, IP addresses, ISPs and browser types, to analyze trends, administer the Site, track Visitors’ movement and use, and gather broad demographic data. What partners or service providers have access to Personally Identifiable Information? StephanSpencer.com has partnerships and other affiliations with a number of vendors. These vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Authorized Customers for service eligibility, such as credit card authorization when making purchases. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information when required to comply with law. We are required to disclose Personally Identifiable Information in order to comply with a court order, subpoena or a request from a law enforcement agency to release that information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers. How does the Site keep my Personally Identifiable Information secure? Our employees are trained in our security policy and practices. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personally Identifiable Information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We also audit our security systems and processes on a regular basis. Sensitive information, such as credit card or Social Security numbers, is protected by leading encryption protocols to protect the information you share with us. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for such occurrences. How can I correct any inaccuracies in my Personally Identifiable Information? Visitors and Authorized Customers may contact us to update Personally Identifiable Information or to correct any inaccuracies by emailing us: contact@stephanspencer.com Your access to and control over your information You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on the Site and at the end of this Privacy Police notice: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. How can I delete or deactivate my Personally Identifiable Information on the Site? You can delete or deactivate Personally Identifiable Information you have shared from the Site’s database at any time by contacting us. However, because of computer backups and records of deletions, some residual information may be retained, but not accessed or used. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted at the time the request is made. We do not sell or transfer Personally Identifiable Information relating to that individual in any way. What happens if the Privacy Policy Changes? We alert our Visitors and Authorized Customers to changes in our Privacy Policy by posting notice of any changes on the Site, along with the date the changes take effect, at the top of the Privacy Policy page. Links The Site contains links to other websites. When you click on one of these links, you will move to another website. Please be aware that we are not responsible for the content or privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects Personally Identifiable Information. Email communication By providing information to this Site that enables communication with you, such as an email address, you waive all rights to file complaints concerning unsolicited email or “spam” from the Site. By providing the email information, you also agree to receive communications from the Company, Koshkonong LLC, and its affiliated organizations. However, all of our email communication with you contains an “unsubscribe” link to use if you no longer wish to receive solicitations or information from the Site. Your email address will then be removed from our general solicitation database. Commitment to Data Security We take all reasonable measures to protect data that contains information related to you. However, no security system is completely impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information cannot be intercepted while being transmitted to us over the Internet. As a consideration for viewing this Site, you waive any and all claims against the Company for damages of any nature and you further acknowledge that the Company is not responsible for damages to you arising from any misuse of your Personal Information. Age restrictions By using this site, you acknowledge that you are over 18 years of age. Disputes In the event of any dispute, claim or controversy (collectively “Dispute”) between you and the Company, including but not limited to Disputes arising from: use of this Site; the Privacy Policy; the Terms of Use; any purchases made in connection with this Site; or any other claims whether in contract, tort or otherwise, you hereby consent and agree that such Dispute shall be settled by binding arbitration by the American Arbitration Association in accordance with the Arbitration Rules then in effect. The hearing shall be conducted in Los Angeles, California. The decision of the arbitrator shall be final and binding upon all parties and any award of the arbitrator(s) may be entered as a judgment in any court of competent jurisdiction. The prevailing party shall be awarded all filing fees and related costs. Administrative and all other costs of enforcing an arbitration award, witness fees, payment of reasonable attorney’s fees, and costs related to collecting an arbitrator’s award, will be added to the amount due pursuant to this provision. Questions involving contract interpretation shall be subject to the laws of California. CONTACT US If you have questions, comments or concerns about this Privacy Policy, please contact us at: StephanSpencer.com Koshkonong LLC 6516 Monona Drive # 114 Monona, WI 53716-4026 (608) 729-5910
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