This is Stephan’s podcast appearance, SEO 101.
R: Hello and welcome to SEO 101 on webmasterradio.fm, episode number 399. I am Ross Dunn, CEO of StepForth Web Marketing, and my co-host is John Carcutt, the director of SEO for Advance Local. Today, we have a special guest for you. We are interviewing Stephan Spencer, co-author of The Art of SEO, author of Google Power Search, founder of Netconcepts, and a business coach whom I have had the luck of working with. Welcome, Stephan. How are you doing today?
Hey, it's great to be here. Thanks for having me.
R: It's my pleasure. We've had you on before, and your episodes have always been great—some of our best downloads, in fact. It's great to have you back.
I'm competing against myself, then. Is that what you're saying?
R: You are. You and John Mueller. Yeah.
Okay, bring it on.
R: John's on today, it's a shock.
J: John's here. I finally had an open window to just jump in on the show again. It's been very busy.
R: Well, I'm glad everyone—
J: But I wasn't going to miss talking to Stephan.
R: You said it.
J: I said it, didn't I?
We can let you say it again. Try it again.
J: Yes, I'm not going to miss having a chance to talk with Stephan.
Thank you. Nailed it that time. Good for you.
R: Stephan, we've known each other a long time, but you've been an SEO since the mid-to-late '90s, and I think maybe even before us. Tell us a little bit about how much things have changed. It's been quite a journey for you.
It has. It's been a journey for all of us. I went on this wild ride that wasn't just an internet business journey; it was a personal transformation journey, too. I'll get to that in a minute, but from an internet marketing perspective, things have changed a lot. I remember using WebPosition Gold and thinking, this is really stupid—having to make a separate version for every one of these search engines of the same page or content just feels really icky to me, and wasteful and stupid.
I just did not like doing that and didn't do much of it because they hated it so much. Thankfully, that was something that just became irrelevant when Google came along. Actually, when BackRub came along, which then became Google—can you believe that was the name of Google before?
J: Well, college kids in their dorm rooms are going to name things funny names.
I just fell in love with Google and wanted to figure out how to reverse-engineer it. At the time, we were building e-commerce websites as the primary business, but baking SEO into those websites became a mission of ours and for me in particular. Then I realized that there are a lot of other websites out there and bigger businesses that would never hire a small agency to build an e-commerce site for them because maybe it's a huge brand like Target.com or something. We wanted to offer audits and standalone SEO consultancy services beyond just baking it into an e-commerce website build. That was back in 2000 or 2001.
Gosh, it's been a long road. There've been a lot of Google updates. It's not about chasing after the latest update. It's like driving a car using only the rearview mirror if that's the case. My step forward into future-proofing your online business and your website would involve things like AI and scalable strategies.
Things, of course, need to be pearly white hats, not just pretty white hats. It needs to be super white and stuff that you're comfortable sharing with Google engineers and saying here's what I'm doing. If there's anything you're at all not comfortable with, you should re-evaluate. If it's not something you are happy to show off to a Google engineer or be happy for your competitor to discover when they're reverse engineering what you're up to in terms of SEO, then you should re-evaluate it.
J: You've mentioned reverse engineering a lot in the first couple of minutes of this. How big a part of your career has reverse engineering been? It sounds like it's a big chunk of it.
Yeah. I figured out at a pretty early stage in my business career that I could not just reverse engineer Google's algorithm but put a middleware layer between my client's website and the greater internet. Thus, I could search and replace real-time things that were not search engine optimized on the core website, but I would like to search engine optimize it and serve it up. I needed a proxy middleware layer in order to do that because if I were to do that on, let's say, Blue Martini. If you remember that platform, it would take many months, and maybe $1 million to implement the SEO changes that I wanted to see on the live site.
So, I invented a reverse proxy technology back in 2003 called Gravity Stream. That actually became the majority revenue-producing component or part of the agency. It was a big reason why I was able to sell the agency in 2010. It's because that was, like I said, the majority of revenue was performance-based pricing.
We had a client, for example, Zappos. We charged seven figures in pay-for-performance spending in a year's time because we were generating that much value for them. We charge on a cost-per-click basis, $0.15 a click. Everybody wanted to sign up because who doesn't want to pay for performance? If you don't get the performance, you don't get the value, and you don't pay for it.
J: If we bring that back down to our core audience—which is really people that are just learning about SEO, just trying to understand how to get better at SEO—what can they do at their level? What kind of things would make sense for them to try to reverse engineer without these big multi-million dollar tools? Is there something they can do as new people to really help them leverage it?
Totally. I'll give you, just off the cuff, some examples here. Just doing a simple Google search can help you to reverse engineer, let's say, what BuzzFeed is doing in order to get so many links and so many click-throughs, it's the hook and the headline. That's their secret sauce. They pick really good images, write the articles well and come up with great quizzes and all that as well. But really, it starts with the hook and then the headline.
If you want to reverse engineer what they're doing as inspiration to write your own link-worthy viral content so that you can get links as they get, you might put in your topic plus site:buzzfeed.com as a Google search and see what comes up as the articles and the headlines. If you want to get a little fancier with it, you could do intitle: and then the topic. There's no space after the colon, by the way, so intitle:plumbing and then site:buzzfeed.com.
It's so simple and yet you're R&D-ing—essentially ripping off and duplicating. Like I said, using it as inspiration, not copy and paste. Let's actually do that, site:buzzfeed.com, and then intitle:plumbing or vice versa. It doesn't matter the order. You can do intitle: first or site: first. Seven Expert Plumbing Tips to Keep in Mind this Thanksgiving, The Race is on for Plumbing at the Push of a Button. What was that one?
R: Plumbing and Thanksgiving interesting.
J: Yeah, that was kind of blowing me away too. Wait a minute, the only plumbing I'm worried about with Thanksgiving is the aftermath, but that's beside the point.
Anyway. You get the idea that you can find for whatever topic it is, unless it's super, super niche. Let's say you want to write about hurricanes, intitle:hurricane or intitle:hurricanes, and then site:buzzfeed.com. Buzzfeed.com is my favorite go-to place to reverse engineer what they're doing in terms of their hooks and headlines, but there's also Viralnova, Distractify, Bored Panda, and Upworthy. There are a lot of these viral sites that get tons and tons of traffic, and you just are looking for inspiration.
First, you have to identify the topic, so whatever that keyword entity is that you're going to chase after. Then you have to figure out what's the hook. What makes this so irresistible that somebody has to click to read this? You want to increase the tension that the reader has when they see that headline—whether it's a Google search, it's in their Facebook news feed, their Twitter, or wherever else. They're seeing something that they feel compelled to click on because there's tension.
There's a curiosity gap, and if they click, then that tension is relieved. It's like, okay, I get to relieve that tension. But you don't want to just give it all away in the first paragraph of the article. You want to keep some tension going so they'll continue, keep reading, and go to the end of the article. Tension or curiosity.
R: Timing is key as well. If there's news right now about a pending hurricane, perfect timing. Write something about that, and that's part of the reason—
Yeah. Although I'm a little reticent to go chase after stuff that's newsworthy at the moment because then it's ephemeral, and it becomes obsolete very quickly. Something that was covered at CES in January is no longer news at the moment. It only has traction for maybe a couple of weeks after the show. It's lost its linkworthiness and buzzworthiness. I like your stuff that's more evergreen.
If I'm checking, let's say, doing that BuzzFeed search, or I'm using a tool called BuzzSumo to see what's viral and hot in terms of buzzworthiness. I'm going to look for stuff that has an evergreen staying power. That's my recommendation. In fact, if you have something that you call a blog, you might even change the positioning of it and call it a learning center, an academy, a university, a training library, or something, and restructure it so it's not just reverse chronological order.
Because the stuff that's two months old just doesn't feel all that compelling anymore versus the last month's or even the last week's content. What if you wrote something three months ago that's the best piece of content on your site? You're giving it a demotion by putting it in reverse chronological order and then having it on page two or three in the archives.
R: The example I would have given in what I was mentioning there was if there was a hurricane, you would write an article like this one from BuzzFeed—22 Pictures from the Most Destructive Hurricanes in US History. Not only does it work timely, but it also has an evergreen style. I mean, this is the kind of thing if people are typing in hurricanes; this is a good chance of getting links to it and also a place that people can go back to on a regular basis.
As it's shown here, it's doing quite well. They've also included a lot of locations, like the Galveston hurricane. They've used terms, category IV storm—all these things that people tend to do searches for. Something I've found is helpful.
Yeah. If you want to lighten the mood and not have something that's so destructive, deadly, and depressing because that's not super viral. It's like I totally want to share something that's really sad. You might find something like hurricane funny, might be the phrase or the two keywords that you put in, and see what comes up there. I especially like using this to find images to incorporate into the article.
After I figured out the topic, I figured out what the hook is, and then I figured out the headline and what kind of words go in that; I looked for really compelling, evocative, or provocative adjectives and adverbs. Thirteen Chillingly Haunted Hotels in New England or something might be an example of a place where chilling would be the spicy word, which really makes it much more of a compelling headline or which Cities should You Actually Live In? Take The Quiz, actually, is what makes you want to click. If you don't have it, it's just not as spicy. Which City Should I Live In? Take The Quiz.
J: Can you talk about the integration between targeting something from an SEO perspective and then applying these spicy adjectives and trying to make it more—I hate to use this word, but it's just kind of what you're describing, especially since you're using BuzzFeed—clickbaity?
Yeah, I was afraid you were going to use the word clickbait. The problem with the word clickbait is it assumes that it's over-promising and under-delivering, and I want to do the opposite. I want to under-promise and over-deliver. Number six is like ho-hum. I don't like clickbait because of that. I do like articles that are remarkable. I'm using Seth Godin's definition of remarkable to say that it's worthy of remark.
In The Purple Cow by Seth Godin, he talks about how you drive down this country road, you see cows in the pastures, your family's in the car, and everybody just got their heads on their phone. Nobody pays attention. Nobody cares about all those cows. But a purple cow on the side of the road stops the car. Everybody get out. Let's get photos, selfies, videos. Let's upload it to Instagram and all that.
That is what you're aiming for: to get great links pointing to your site. Now you could have a piece of content that has absolutely nothing to do with your target area of focus or your industry. Your business could be cute puppy Monday, and you're a plumber. That's okay. It's not ideal. I would prefer that you are at least tangentially related to your topic with your viral content, but having it more remarkable is going to ensure or at least increase the odds that you are going to get links. That's the currency. If you don't have links, you're dead in the water. You're invisible.
J: I'm really glad that I did say clickbait because I know there are people in our audience who are thinking the same thing. I really appreciate your explanation because it makes a ton of sense.
R: Okay, let's take a quick break. When we come back, there are so many questions. We'll be right back. You mentioned a pearly white hat, but I'm curious: what about link-building? I know you mentioned great content that attracts links. Ideally, that's what everyone's doing. But these days, I know—obviously, because we're in the market and we talked a lot of people about—that link building—in terms of outreach, all of that is still very, very prominent. What are your thoughts on that or your feelings about it?
It's important. It's important to be proactive. You can't just reactively sit back and think, well, I wonder who's going to link to me today. Who does that? Who wakes up and says I got to figure out what plumber I'm going to write about on my blog today? I wonder if it'll be XYZ. It just doesn't work that way.
If you were trying to get written up in a newspaper, you wouldn't just sit back and hope that journalists will come knocking on your door, metaphorically speaking. You're going to pitch them. You're going to maybe hire a public relations professional who's going to make pitches and wine and dine these journalists, TV producers, and so forth. If you don't do that, you can't expect any coverage, so there is no press for you. No soup for you.
If you are going to do this in a totally white hat way, you're going to treat it like it's PR. You're not going to try and buy bloggers off and say I'll pay you $50, or I'll send you a bunch of free stuff if you cover my product. That just feels icky. Again, I wouldn't—if I were you and if you're doing that—want to share this with a Google engineer and just say I just got some links, and you know what? All I had to do was give $500 worth of my product away to all these guys and gals, and boom, I got 50 links. Isn't that amazing? Aren't you proud of me, Google engineer? Yeah, what was your URL again?
R: Doing that kind of outreach is important. What tools do you use to do that?
I love Pitchbox, pitchbox.com. It's amazing. It is enterprise-level. It's great for agencies. It's just the only tool that I would consider using to do outreach en masse. I'm not saying spamming en masse. I mean laser-focused, but doing it in a way that is scalable and not copy, paste, send. Oh, shoot. Did I forget to change their name? Oh, shoot. I just sent Barbara and called her John, darn it.
You can't unsend that, so you want to use a tool. Not just for mail merge capabilities but for tracking, pipeline management, workflow, and all that sort of stuff. If you had a tool that could prospect for the bloggers and journalists based on keywords that you put in. And you could feed it templates that could base the email outreach on, but then you could combine different bits of data that you've collected and maybe even hand-finessed or have somebody do that part of it for you, what some outreach folks call back-filling.
On top of that, you could have it automatically do a follow-up with those folks who didn't respond and show you on pipeline reports who did respond, who's waiting for your response, who's out of the office or gave an auto-response reply, etcetera. That's pretty darn cool. That's exactly what Pitchbox allows you to do. You could say, all right, I want to follow up twice. We'll follow up after 10 days, then we'll follow up again another seven days after that, and then we'll stop. You can set that up in Pitchbox.
R: That's awesome, absolutely awesome. I wonder though, for the small business owner or the 101 listeners, how can they go about this kind of outreach without it being overwhelming? That sounds like a lot of work to someone.
It is a lot of work, it is overwhelming, and that's why you shouldn't do it yourself. Stay in your lane. Be focused on your core competency, and don't try to be the Jack of all trades. This is a specialized thing. I mean, how are you going to try and get your own TV appearance? It's possible. I took a workshop and learned how to do this.
I cold-called TV producers in the middle of the night because they start work really early like 3:00 AM in the morning. I had my pitch already. I had a PDF—a one-sheet pitch that was ready to go. My segment proposal I rehearsed before a bunch of times so that I could just seamlessly bang it out on a two-minute phone call. You can totally do all that, or you could just stick to your core competency and hire a PR for them to do that for you.
It's up to you, but I would use the premium tools of the job like Pitchbox, LinkResearchTools.com for doing analysis, Majestic, Ahrefs, and all the great tools, SEMrush, et cetera. That's a lot. You're already talking about expensive tools and then having enough expertise and your 10,000 hours—as Malcolm Gladwell explained in the book Outliers—to be that expert. So that you are looking like a total newbie when you are pitching these journalists and bloggers. It's a commitment.
Is this really what you want to try and build into your core competencies? Probably not, so just hire it out. If you don't have the money for an agency or high-end consultants, you could hire me, but I'm expensive. You could hire staff for it.
R: It was actually a good book. I'm listening to—I like to listen to books, but I do highly recommend anyone who wants to set this up in-house. It's not a question; hiring out is going to be a lot easier and a lot less stressful. But if you want this to be a core competency within your company, like someone in the house doing this for you, there's a great book called Free PR: How to Get Chased By the Press Without Hiring a PR Firm. It's written by Cameron Herold and Adrian Salamunovic. It's excellent, really great tips. Again, you're having to learn this. There's nothing simple about it, but it is a fantastic way to start.
Cameron learned the ropes by growing 1-800-Got-Junk from $60 million to $400 million under his watch as the COO of the company. He just crushed it by getting so much free PR for 1-800-Got-Junk. He did a lot of other system-type upgrades in the organization in order to get to that level of revenue as well. One other secret to success was all the free PR they got.
R: That'll be linked too from the show notes if anyone wants to see that book. You could check it out.
J: There are still free tools, though. I have to keep going back to our audience. There are people that are either learning SEO, trying to improve their SEO, or small businesses trying to figure out how to do it themselves who don't have the budget, especially in this day and age. People are struggling to keep their business floating, let alone pay for consultants, services and tools. There are free things like Help a Reporter Out (HARO). What are some of the things people in that situation may be able to do to get a jump on some of the stuff because they don't have the budget, they don't have the personnel, they're just trying to find ways to survive?
I would say if you're willing to pick up the phone, do that because hardly anybody does that. I don't know what it is but they're afraid to have their voice come through a telephone, and so they're resorting to just sending emails and everybody else is sending emails. If you want to be the person who stands out as different, pick up the telephone and make a phone call to a journalist, to a blogger, or to a TV station.
You can just make a call and say, can I speak to the TV producer who books the guests? They say sure, one moment. Can I ask who's calling? They're not available. I'll put you to their voicemail. If you get put to their voicemail, don't leave a voicemail because the only voicemail you get to leave. Nobody wants to get stalked. They're like, that's the second voicemail this week from this guy. Won't he leave us alone?
You only get one chance to leave a voicemail, so don't even leave one. You got the voice greeting, hey, this is Betsy at the news desk. Please leave your message. Next time when I call tomorrow, I'm just going to ask for Betsy. That'll make it sound like I'm more already in the know or preselected. That's an easy way to just get past the gatekeeper and potentially pitch your idea for a new story.
But again, if you want to do it well and you want to get a high hit rate, then you have to practice your pitch. Know it down cold so you're not stumbling over your words. Have a PDF that you prepared—a one-pager, write an email beforehand, and put that attachment there ready to go with that email. When they tell you to send me an email, you can say, all right, what's your email address? I got it. I just sent it. Can you check your email real quick and see if you got my email?
Can you see if the PDF opens okay? Who does that? Normally, they try to get rid of you because most people will just give an email address and that's it. Sure, I'll send an email. But if I have it ready to go and I send it right there and then, can you check to see if you got it? That already differentiates you and gives you another shot at saving the opportunity. Then they open the PDF and they're like, wow, you've been on some TV stations before. You've got three books, whatever your claim to fame is.
Yeah, I'm the plumber to the stars. I've been plumbing in celebrities' homes for the last 20 years or whatever it is. Then, they get to see that in the PDF while they're on the phone with you. The likelihood of them opening a PDF when it's six hours later or whatever is a lot less. It's these little nuances that make all the difference. You're not going to get them all right at the beginning. If you start with a book like Free PR, I know Cameron is a big proponent of picking up the phone and not being part of the slush pile of all the emails that everybody sends.
R: Making a lot of people anxious. I can't even get my wife to call me. She only texts. No one likes phones anymore. I don't know what the hell's wrong with them. I like them.
I know. It's a little scary, but the fear of rejection isn't actually that scary once you get acclimated to it. Okay, what's the worst thing that could happen? They tell me no? They're not going to say I'm going to report you to the police or don't you ever call this TV station ever again. They're just going to say no thanks. We're not interested, but thanks for calling.
Maybe the gatekeeper shuts you down and says, you know what, we don't take unsolicited calls, but you can send an email to our news desk. Okay, thank you. Then you call at 4:00 AM in the morning instead of 6:00 AM, and then you miss the gatekeeper because the gatekeeper hasn't come in yet. The person who picks up the phone is the TV producer.
R: Very nice. Those are great tips. Thank you very much. Let's take a quick break. When we come back, I think it could be interesting to talk about AI and how that might be working in people's future. You mentioned earlier about future-proofing and how AI works and does it. I know we have a lot of 101 listeners, but I also get a lot of very technical questions. I think it would be an interesting foray into that. Where do you think artificial intelligence works in SEO now and in the future?
Well, where would it not fit in? It would be an easier question to answer. I think it fits in everywhere because if you're trying to figure out which keywords to focus on, there are AI tools that can help you with that. If you're trying to optimize existing content and make it more keyword-rich but not spammy. It's not the number of occurrences of the keyword but making it cover more related topics.
What some SEOs refer to as LSI keywords, working those into an existing article or starting an article from scratch. There's an AI that will write an article from scratch for you, and a lot of times, people won't be able to tell it was written by an AI. This technology is called GPT-3. It's from OpenAI and there are companies that are using it to create all kinds of content to solve all kinds of problems, lots of different kinds of use cases. Everything from image labelling to manufacturing-related tasks and so forth. It's a very versatile algorithm or technology, and it's in private beta right now, but it's only a matter of time before it becomes public for everybody.
You just pay for it, and you could tell it to, for example, write me a poem in the style of Dr. Seuss about Elon Musk and how he has SpaceX that builds rockets and Tesla that builds electric cars. Just giving it a few sentence explanations of what it should do. It can create that poem for you, and that's exactly what it did when somebody gave that instruction to GPT-3. If you google for Elon Musk's GPT-3 poem or AI poem, it'll show up at the top there. It's just amazing when you read the content of this poem.
You'll think, an AI wrote this? It's wild. For example, one of my favorite stanzas from that poem is, "But I'll tell you what I'll do. I'll send my Mars Rovers to a red planet you." That's amazing. It's a little mean. It makes me feel a little anxious about what is in store for us when the AIs are finally outsmarting us, but it's pretty darn creative and it's available now. Why wouldn't you incorporate at least some sort of R&D or test projects into what you're doing?
I remember attending Abundance 360 and hearing Peter Diamandis say that they're going to be two kinds of businesses at the end of this decade. Peter Diamandis is the founder of Abundance 360 and also the founder of the XPRIZE gave $10 million to the first team that developed a spaceship that could take passengers and come back to Earth safely and then do another round trip within two weeks later—a $10 million prize.
He said at Abundance 360, there are going to be two kinds of businesses that will be in business at the end of this decade. Businesses that use AI at their core and businesses that are out of business. If you are a financial planner, an accountant, a lawyer, a consultant, a business coach, a life coach, or whatever, and you aren't using AI, you will be out of business in a decade, probably sooner. You need to start playing with the stuff now because there's only one way to outsmart AI. Do you happen to know what that is?
R: Get a better AI.
Exactly. You don't show up at a gunfight with a sword. You're not going to outsmart an AI unless you have an AI to help you.
R: Are there any products? You mentioned a few concepts for products. Are there any that come to mind that are available already, like tools for AI and such?
MarketMuse uses a lot of AI.
R: MarketMuse?
Yeah. It's not inexpensive, but it's definitely a great tool. I think most of the big enterprise tools are incorporating some AI components in them.
R: It doesn't take a small amount of infrastructure, so I imagine it would be mostly enterprise right now.
Well, if you were trying to figure out how to incorporate some AI into a WordPress plugin and only charge $100 a month for it, you'd probably sign up for that private beta of GPT-3 and figure out a use case where you could give some keyword recommendations or some copy optimization recommendations based on the AI. Not something super significant and over the top, but something more scaled-down and treat that like it's a prototype or an initial first minimum viable product. There are probably tools out there that are doing just that thing.
R: Does InLinks use that? I wonder. Maybe not.
I don't know if they have an AI.
J: I love that tool, though. Anybody who hasn't heard about it, check out InLinks. Is there anything that you would like to add? I know there's so much going on. We're all pretty overwhelmed these days, which is good. Business is strong, and there is lots to learn, but is there anything in particular that stands out that you'd like to share with the crowd?
Well, the thing that I've found that makes the biggest difference for me, my business, and my clients is just going back to the fundamentals. It's not even just figuring out the right strategies because of the book The Art of War. My favorite quote from that book is, "Tactics without strategy is the noise before defeat." It's a great quote, but it's not just about the strategy. It's about your mindset and it's about having a powerful intention for what you're going to do. Then it's like the universe rewards you for that.
If you want to have a bigger business and a more successful business, meditate. Actually meditate or pray or have what—that guy who wrote, The Road Less Stupid—Keith Cunningham. He's awesome. He talks about having a thinking chair that you sit in and that the only time you sit in it is when you're thinking. No laptops or devices are allowed, just pen and paper or a notebook and pen and you just think.
R: Avoid the stupid tax.
These sorts of things can make such a profound impact on your business and your life. It's so simple. Just meditate, pray, or be intentional. I have the intention before I do anything, whether it's a podcast interview, a prospect call, a client's deliverable meeting, or whatever. How am I going to reveal light? How am I going to add value or at least just have that intention? I'm going to reveal light, I'm going to add value, or I'm going to make a difference for these people in this interview, on this client call, or prospect call. It makes a difference. It really does.
R: Well, I can say from personal experience working with you that you definitely have that intention when you're helping me with coaching. It's definitely made a difference in my business. I'm more focused. I've got a greater sense of what I need to do or what I want. It works. It definitely works.
That's awesome to hear. Thank you.
R: I definitely appreciate it. Thank you. I should note that Stephan has two great podcasts, Marketing Speak and Get Yourself Optimized, both of which I listen to. Excellent interviews and thoughts, and I always take something away from them. Definitely check those out. I'm just so pleased we could have you on today. Thank you, Stephan.
Thank you for having me, and thank you for all the good stuff you do in the world and the light you reveal—both of you guys.
R: John tries.
That's a little stab there.
R: He isn't even there. Well, on behalf of myself, Ross Dunn, CEO of StepForth Web Marketing; John Carcutt, director of SEO for Advance Local; and our special guests, Stephan Spencer, co-author of The Art of SEO, author of Google Power Search, founder of Netconcepts, and a fantastic business coach, thanks for joining us today. Remember, we have a show notes newsletter you can sign up for at seo101radio.com.
If you have any questions you'd like to share with us, please feel free to post them on our Facebook group—easily found by searching SEO 101 Podcast on Facebook. Have a great week, and remember to tune in to future episodes, which are at 01:00 PM Pacific, 04:00 PM Eastern every Monday on Webmasterradio.fm. Make sure to tune into the next episode. We're going to have John Mueller on the show for our 400th episode. I look forward to speaking with you then.
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Privacy Policy
We respect the importance of online privacy to users of our Site, especially when conducting business. Here we explain our Privacy Policy and answer questions for users of the Site (“Visitors”), either who visit without transacting business or who register with us to conduct business on the Site (“Authorized Customers”) and make use of the various services offered by StephanSpencer.com. “Personally Identifiable Information” This means any information that identifies or can be used to identify, contact, or locate the person, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (meaning, without identification of the individual user) or demographic information that is not connected to any specific individual. What kinds of information do you collect? We may collect basic user profile information from our Visitors. We collect this additional information from our Authorized Customers: name, addresses, phone numbers and email addresses, the type and size of the business, and the nature and amount of the purchase that the Authorized Customer intends to make. We collect Personally Identifiable Information only for the specific, explicit and legitimate purposes outlined in this Privacy Policy. Our use of personal data for any purpose other than for which the data were initially collected is only done when it is still compatible with the original purpose. For example, we may tailor communications to suit the interests of Visitors and Approved Customers based on analysis of their Site use and personal information. By providing this information to us you freely give consent to our collection of Personally Identifiable Information in order to serve you. What other organizations are collecting information? Our third party service vendors (such as credit card companies) who may provide credit, insurance, and escrow services, may collect information from our Visitors and Authorized Customers. We do not control how these third parties use this information, but we do ask them to disclose how they use personal information. Third parties may also be intermediaries and do not store, retain, or use the information given to them. How does the Site use Personally Identifiable Information? We use Personally Identifiable Information to customize the Site, to make appealing service offerings, and to fulfill buying and selling requests. We may email Visitors and Authorized Customers about research, purchase and selling opportunities or information related to subject matter on the Site. We may also use Personally Identifiable Information to contact you in response to specific inquiries or provide information that you request. Who do you share this information with? Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions. We may share aggregated information about our Visitors and Authorized Visitors with our affiliated agencies and third-party vendors. This aggregated information is not linked to any personal information that can identify an individual person. We also offer you the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf. We do not transfer personally identifiable data entrusted to us to any international location. How is Personally Identifiable Information stored? All Personally Identifiable Information collected by StephanSpencer.com is securely stored and is not accessible to third parties or employees of StephanSpencer.com except for use as indicated above. What choices are available to me regarding collection, use and distribution of my information? You may choose to opt-out of receiving unsolicited information from us or being contacted by us or our vendors and affiliated agencies simply by responding to emails using the opt-out feature, or by contacting us directly. Contact information is listed at the end of this Privacy Policy. You may also contact us to request deletion of an account and any Personally Identifiably Information it contains. This is commonly known as “the right to erasure” and “the right to be forgotten.” Are Cookies used on the Site? We use Cookies to obtain information about the preferences of our Visitors and the services they select. This provides you with a better experience. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on but inactive for an extended period of time, we will automatically log out the Authorized Customer. Our Cookie Policy can be reviewed here. How does StephanSpencer.com use login information? The Site uses login information, including, but not limited to, IP addresses, ISPs and browser types, to analyze trends, administer the Site, track Visitors’ movement and use, and gather broad demographic data. What partners or service providers have access to Personally Identifiable Information? StephanSpencer.com has partnerships and other affiliations with a number of vendors. These vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Authorized Customers for service eligibility, such as credit card authorization when making purchases. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information when required to comply with law. We are required to disclose Personally Identifiable Information in order to comply with a court order, subpoena or a request from a law enforcement agency to release that information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers. How does the Site keep my Personally Identifiable Information secure? Our employees are trained in our security policy and practices. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personally Identifiable Information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We also audit our security systems and processes on a regular basis. Sensitive information, such as credit card or Social Security numbers, is protected by leading encryption protocols to protect the information you share with us. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for such occurrences. How can I correct any inaccuracies in my Personally Identifiable Information? Visitors and Authorized Customers may contact us to update Personally Identifiable Information or to correct any inaccuracies by emailing us: contact@stephanspencer.com Your access to and control over your information You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on the Site and at the end of this Privacy Police notice: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. How can I delete or deactivate my Personally Identifiable Information on the Site? You can delete or deactivate Personally Identifiable Information you have shared from the Site’s database at any time by contacting us. However, because of computer backups and records of deletions, some residual information may be retained, but not accessed or used. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted at the time the request is made. We do not sell or transfer Personally Identifiable Information relating to that individual in any way. What happens if the Privacy Policy Changes? We alert our Visitors and Authorized Customers to changes in our Privacy Policy by posting notice of any changes on the Site, along with the date the changes take effect, at the top of the Privacy Policy page. Links The Site contains links to other websites. When you click on one of these links, you will move to another website. Please be aware that we are not responsible for the content or privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects Personally Identifiable Information. Email communication By providing information to this Site that enables communication with you, such as an email address, you waive all rights to file complaints concerning unsolicited email or “spam” from the Site. By providing the email information, you also agree to receive communications from the Company, Koshkonong LLC, and its affiliated organizations. However, all of our email communication with you contains an “unsubscribe” link to use if you no longer wish to receive solicitations or information from the Site. Your email address will then be removed from our general solicitation database. Commitment to Data Security We take all reasonable measures to protect data that contains information related to you. However, no security system is completely impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information cannot be intercepted while being transmitted to us over the Internet. As a consideration for viewing this Site, you waive any and all claims against the Company for damages of any nature and you further acknowledge that the Company is not responsible for damages to you arising from any misuse of your Personal Information. Age restrictions By using this site, you acknowledge that you are over 18 years of age. Disputes In the event of any dispute, claim or controversy (collectively “Dispute”) between you and the Company, including but not limited to Disputes arising from: use of this Site; the Privacy Policy; the Terms of Use; any purchases made in connection with this Site; or any other claims whether in contract, tort or otherwise, you hereby consent and agree that such Dispute shall be settled by binding arbitration by the American Arbitration Association in accordance with the Arbitration Rules then in effect. The hearing shall be conducted in Los Angeles, California. The decision of the arbitrator shall be final and binding upon all parties and any award of the arbitrator(s) may be entered as a judgment in any court of competent jurisdiction. The prevailing party shall be awarded all filing fees and related costs. Administrative and all other costs of enforcing an arbitration award, witness fees, payment of reasonable attorney’s fees, and costs related to collecting an arbitrator’s award, will be added to the amount due pursuant to this provision. Questions involving contract interpretation shall be subject to the laws of California. CONTACT US If you have questions, comments or concerns about this Privacy Policy, please contact us at: StephanSpencer.com Koshkonong LLC 6516 Monona Drive # 114 Monona, WI 53716-4026 (608) 729-5910
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