This is Stephan’s podcast appearance about An Entrepreneur By Design on David Mansilla.
Welcome to the Break-Free podcast. I am your host, David Mansilla. As everybody knows, this podcast is dedicated to interviewing people who are changing the world for the better by running their own businesses. And what a beautiful example it is today, having my brother and my friend, Stephan Spencer, with us. Brother, welcome to the show.
Thank you, David. It's always a joy to connect with you.
Fantastic. For the audience, brother, can you tell me your full name? Where do you live, and what do you do for a living?
Yeah. So, David, my name is Stephan Spencer, and I live in Miami. I have been an entrepreneur since the mid-nineties, and my business is an SEO agency. This is actually my second time around. So, I sold my first business in 2010 and started another SEO agency. So, yeah, it's just search engine optimization, which is helping my clients get higher rankings in Google.
That's fantastic. You know, when you say the mid-90s and you're still in business, that alone is a beautiful example of your determination to become a better person and add value to the world. As you know, most businesses are gone by the second year, and the businesses that make it to 10 years are, what, 2%? So, let's explore that first. If you're saying mid-90s and you look like you're 35, that means that you started when you were 10 or 15 years old.
I may look 35, but I'm 52.
Wow. That's incredible. So, let's go back to your life. Let's picture your line of thinking when you were in your last year of high school. That's a beautiful fork in everybody's life. What were you thinking, and what were you trying to do with your life back then?
You know, I thought I was going to go to college to learn biology and maybe study cancer, maybe help cure cancer. And it was, yeah, quite a different path that I took, but at the time, I knew that I wanted a family and the stability of a marriage. I grew up in a lot of instability and had actually been in a foster home for a few years, the last few years of high school.
When you're saying go back to, like, you know, travel back in time to my last year of high school, I was a foster child at that time. And I, yeah, I just wanted to have my own family as quickly as possible. And I got married at 19, so.
Wow.
Now I'm on my second marriage, second and last. I'm with my soulmate now, but at the time that I met her, my first wife. I was very keen to get married, and so, I don't know, less than six months after we met, we were married and had our first child together, not even a year after that.
So yeah, that was quite a different path than most of my colleagues in high school and college, but that served me well. Of course, I have no regrets. I have three beautiful grown children, daughters, from that marriage. And now I have a three-year-old son, and I'm with my soulmate.
That's incredible. Did you start working right after high school to support your marriage, or were you still going to school?
So, I was going to school for a bachelor's in molecular biology, cellular and molecular biology, which I got from the University of Michigan. Then I went to grad school in Madison, Wisconsin, to UW Madison for biochemistry for a PhD. And then, I dropped out of the PhD program about a year and a half into it to start an internet company.
What was the line of thinking you wanted? The paths are completely different, right? You went from micro microbiology to zeros and ones. What was in your mind back then?
Well, you know, when I was early on in high school and Even, like, 7th, 8th grade, I was teaching myself coding. I taught myself BASIC, assembly language, yeah, a number of different programming languages. I was even coding in hexadecimal, which is just super geeky. Wrote my own bulletin board system from scratch, so it actually is kind of more of a, going back to my roots, to, you know, abandon the biochemistry stuff and start an internet company and an agency, which SEO wasn't really what I started with because it didn't work.
Actually exist. Back in 94-95, it was an internet agency and marketing agency, and we were building websites, but then we were also making sure those websites had some landing pages that were designed for the search engines of the time, which were AltaVista, Lycos, InfoSeek, and all that. I never liked that work. I thought it was trying to cheat the system, creating separate landing pages for each search engine. Then, when Google came around and was so much better than all the other search engines, I figured I had to reverse engineer the search engine.
And we did. We really focused on that and the websites that we built were search engine optimized for Google. And then we started offering that as a consulting service. So you didn't need to have us build your website. We can just do the consulting.
That's amazing that you were a true pioneer of the internet, especially on the marketing side.
I don't know. I don't know about that. I met some of the true pioneers. I met Tim Berners Lee, the inventor of the World Wide Web, at a conference in 1994 when I was still going to graduate school. He made an impression on me. I also met a guy named Rob McCool, who I may not have heard of, probably not heard of, and I hadn't at the time. He was the guy who coded the Netscape server.
So not, he wasn't Marc Andreessen. He was one of Marc Andreessen's team, and before that, he coded the NCSA HTTP D server, which was, you know, the server component of NCSA Mosaic. So he worked with Mark Henderson at the University of Illinois before they got recruited; what's his name? The guy who co-founded Netscape.
When I met this guy and had a conversation with him at this conference, the second international World Wide Web conference, I was enamored. I was just like, wow, this is so big. I need to jump on this bandwagon. And, at the same time, you know, there are no coincidences. I had a run-in with my advisor, who insisted that I spend way more time in the lab and not any time at home with my young children.
And I'm like, no, this is not going to work for me. I'm not staying until 9 p.m. every night. I'll be leaving at six like I have been, and he's like, well, you're going to be leaving my lab then. That meant starting all over again in a different lab and losing a year's worth of work, and I'm like, okay, I'm dropping out. So, I did, you know, it's a perfect storm. It was beautifully orchestrated from above. I wasn't meant to go through the PhD program, and all that wasn't my calling. Yeah, I needed that little kick out the door.
It's crazy, right? Because I always say that problems are the way to go to the next level if you don't actually Embrace your problems and figure out what's the lesson behind them and where you're supposed to go next. You stay behind with regret for finding the problem, right?
In reality, the real reality is when the veil is lifted. There are no problems; There are only blessings, but we don't see them until we zoom out far enough. And you know, so in The Alchemist, the book by Paulo Coelho—a beautiful, amazing book—there's a story in there about how the shepherd boy was going to get robbed and murdered by these bandits, but it didn't happen because, you know, there were plans for him from above.
He ended up getting very sick, and he couldn't walk his sheep any further, so he had to lay down and take a nap. He was vomiting, and everything felt terrible, but then the robbers were waiting for him down the road. They never saw him come by, and they got tired of waiting. Eventually, they gave up and went home. I don't know if you, did you ever read that book.
Yeah, many years ago. I don't remember anything.
Maybe it's time to reread it or listen to the audiobook. It was read by Jeremy Irons, the actor. It's beautifully narrated. I actually listened to the audiobook. I didn't read it. I loved it. That was last year. I went through the book and powerful spiritual lessons in that book. That book was a download. You know how long it took for Paulo to write the book that sold 150 million copies? Twelve days.
That's it?
That's it. It was just waiting.
Sometimes, it takes a year or two years to write a book. I wrote a book, and it took me about two years to write.
This is an example of something that's just waiting for you. The upper world is ready for you to download it.
Incredible. God and destiny, right? This gives you so much peace. Lately, I've been enjoying having this incredible peace and joy that I never experienced before, you know, encountering the fact that everything has a purpose, as you said, and that the problems are opportunities in disguise.
And they're almost like—I almost feel like we have, you know, these guiding rails. And when you bump against the rail, you feel the pain, but you were supposed to go back to the center and keep running, right?
Right. I have a similar analogy, funny enough. I think of life as a magnetized track.
You feel like you're on a monorail. It's very hard to get off the track. You really have to work hard to derail yourself, but when you just relax into it, you know you're being carried by the river. You're being guided through life every step of the way. It takes a lot of the load off, a lot of the stress and anxiety, fear—you know, fear is inverse faith.
I learned that from Florence Scovel Shinn from the book she wrote a hundred years ago now called The Game of Life and How to Play It. It was like the matrix back 100 years ago, written as a book. It's incredible. It's such a great book. And so if you're facing problems, you're not seeing the gift in it because everything has a purpose, you know, I just had a conversation with one of my spiritual coaches not even two hours ago. He was telling me about Hundreds of years ago, Rabbi Akiva, a very righteous, spiritual rabbi, who, one Friday, didn't make it back home from another city in time for Shabbat, which is the Friday night.
By the rules of Judaism, he couldn't continue walking. So he had his donkey, and he stopped, and he had a candle, and so he lit a candle. But it was windy, and it blew out after a little while. Okay, well, this was a pretty horrible weekend spent out in the cold with his donkey.
He couldn't even have his candle that he lit at the beginning before Shabbat started at the candle-lighting time. According to Jewish Law, you're not allowed to light candles during Shabbat. He followed Jewish Law, so he just toughed it out. He came to find out later on after he arrived after Shabbat finished that there were robbers in the town.
And he would have gotten robbed and killed. If he was there when they arrived and they went right past him and they didn't see him because his candle blew out, everything has a reason and a purpose. It's all for our highest and best good. And if we don't believe that to be true, we're not seeing the bigger picture because there is a very big picture, and we're glimpsing only a fraction of a percent of that bigger picture. So, it requires a lot of faith, a lot of trust in God and a lot of certainty.
Yeah, actually, I've been studying the Bible very, truly lately, and there's a passage that says that God's thoughts are much higher than our thoughts because sometimes you question yourself, why me, God? Why me, right?
And it's exactly what we're talking about. And you know what God says is that my thoughts are way bigger. You don't even. Comprehend what this is about. It's almost like we see our life with this little tiny vision. Well, God has an eagle's eye vision where he sees everything. And you know, that all things work together for good for us to that love him.
I don't know. It's hard, you know, for the audience. I know this is a business podcast, but it's part of life. Business is part of life. Just look at how you started your business. By the way, who trained you to be in business? Because one thing is being a PhD student. Another thing is doing marketing sales and generating revenue to support your family out of that.
Yeah, well, it was trial and error, for sure. By the way, the quote you're referring to from the Bible is from Isaiah 55:8: " For my thoughts are not your thoughts, nor are my ways your, are your ways my ways, declares the Lord."
Beautiful.
I just saw that quote the other day. Of course, there are no coincidences. As I said, you know, once you start seeing the matrix, everything changes. And yeah, I know this is a business podcast. We'll stay back and get back on the business. But once I was shown the matrix of how this is an illusion, all of it, on January 22nd, everything changed for me.
And, you know, God's my business partner and synchronicities happen one after another, constantly. Miracles everywhere. It's just a different experience of life. And I was agnostic up until age 42. I was not connected to the creator. I was not. I was lost. I was lost. Anyways, answer your question about how I started. How did I figure this out when I didn't have any training in business or marketing, for that matter?
I didn't know. Any of the stuff that I was going to start offering as far as services other than just figuring it out on my own, I ended up building a few websites on my own just for fun. I built a bed and breakfast directory website in 1994 while I was still doing graduate student work, and I built a website for published authors called WritersNet.
Writers.net. Yeah, both of those sites I ended up eventually selling for six figures each, and that was pretty cool. But it also served as a mini portfolio of my work when I started the business the next year. And it was all just kind of figuring it out on the fly. I just felt like I could. I had a knack for it.
I had a knack for reverse engineering stuff. Kind of scrounging stuff together. I had figured out how to scrounge a satellite system in 1992 or something like that. I didn't have any money. I was like a starving student in school with young kids and a student with a lot of student loan debt. I got a satellite system for free, which back in those days would have cost thousands of dollars, but I downloaded this FAQ (Frequently Ask Question) off of Usenet called How to Scrounge a Satellite System.
I followed all the rules and ended up with a 10-foot solid dish in the backyard. It was a bomb—an eyesore. And yeah, I got it for free. I got the satellite receiver system for free and everything. And I could, you know, watch things like French news and stuff like that. That was pretty fun.
So this is how I would figure stuff out is just kind of get scrappy and, poking prod at the black box. And so that's what really worked as far as Google. and figuring out how the algorithms worked and how not to just follow the pack. The reason why The Art of SEO, that book that I'm now almost in my fourth edition of, published by O'Reilly, really sets me apart from most SEOs, and having that book that's used as a textbook in universities.
That I spoke at a conference, and I gave away some of my best secrets about SEO that I figured out on my own by poking and prodding at the black box. One of my co-authors, Rand Fishkin, was the founder of SEO Moz, which later became Moz. He came up to me, a few weeks later at the next conference, saying, "Wow, at that conference, we're, you know, we have to give it up. You just really brought it. I'm really impressed," and we had a great conversation. We decided in that same conversation to write a book together. And that was the beginning of The Art of SEO.
That's amazing. I mean, if you have a book with that publisher backing, backing you up, I mean, like, what, you're going to hire yourself or somebody else that has not, doesn't have that reputation. What's the name of the book, by the way?
The Art of SEO. Yeah. And it's a thousand pages, literally a thousand pages, 994 pages. So if I give this to somebody at a conference, let's say that I spoke at, and you know, they had a conversation with me. And I give them a copy of my book. A lot of the folks will just respond with, "Can I just hire you? I don't really want to read this."
Which ends up being very effective. It's a very big business card. And, yeah, that book wouldn't exist if I hadn't been very generous with my information and hadn't, in a scrappy kind of figuring out myself sort of way, come up with these really amazing tips and tricks.
That's incredible. How long did it take you to write that book?
Each edition takes several years. Right. Even though it's the same book with new information and so forth, we have to put a couple of years into it each time. The first edition probably took, I don't know, I think it only took two years.
That's crazy. I guess you have to keep updating it as they change the algorithms. Google, especially, likes to do that once in a while, right?
Oh, constantly. Yeah, it's the shifting sands. Because Google is innovating at such a fast pace. It's the Law of Accelerating Returns that is just applied to the search algorithms.
The Law of Accelerating Returns is from Ray Kurzweil. It's based on Moore's Law and Metcalfe's Law. Moore's Law is the price of computing power or the speed. The price of computing power will either be half in 18 months or, the speed will increase by two in 18 months, or both.
That continues to be true year after year. Of course, it's been decades of innovation and computing. So imagine what we're going to be facing five years from now in terms of the technology advances of the last hundred years. At today's rate of change, that would fit into the next 20 years, but because it's faster and faster as time goes on, that would actually fit into the next 12. Think back to a hundred years ago, what life was like, and now fast forward 12 years into the future. It's that kind of difference between society and technology. Is what we're facing in 12 years time
Incredible, and you know, this has been proven since the inventor of the transistor, right? Like since we started playing with digital information is being recognized that this is the pattern, and you can see it with your phones, right? Remember your first cell phone. It was a brick like this, and then it started getting smaller and smaller. Now we have more information on your cell phone than the president of the United States had in 1999.
Yeah, did you ever see Zoolander? The movie.
The tiny phone.
The tiny phone, yes.
Now they are bigger because, you know, last time I was checking this new Samsung phone that flips, it becomes almost a tablet, right? It's incredible because now they can flip LCD screens, right? Yeah, you can fold the LCD screens. It's incredible. I'm fascinated by all that.
That's what I do, right? I run a software consulting firm. I've been in computer science since I was 15 years old. Unlike you, I was always going to school to learn that. And I was always the worst student. I was the one that needed the help from all their friends because I didn't get it. It just took me forever to get the concepts.
But I am so passionate and persistent that I ended up getting better marks than the friends who were helping me. And little did I know, I got diagnosed with ADHD last year. So, but I was always persistent because I have the ability to laser focus on things, right? Even though I didn't understand them at the beginning,
Yeah. Yeah. So, on my podcast, I interviewed Dr. Ned Hallowell, one of the world's leading experts on ADHD. And, you know, he, as well, from the genius network, which is how we met. I don't know. We actually met before the Genius Network, didn't we? Where did we meet? How did we meet? I remember.
I think. No. Yeah. Somebody suggested. We need to talk to you from the dance network from the strategic coach.
The first strategic coach. Yeah. Anyways, of course, there are no coincidences again that, you know, we were meant to meet. But anyway, the concept of a DD or a DHD being a disorder is. It's such a disservice and it's such a disempowering recept.
It's not even true. According to Ned Hallowell, you have a Ferrari engine, but you only have bicycle brakes. You can really get deep into something that is fascinating to you. But you're trying to sit in a school environment to learn the rote memorization kind of nonsense that is being fed to students.
Yeah, school systems are just so broken. You don't thrive in that kind of environment because it's not stimulating. You know, it's like you have the Ferrari engine, and you're being told to walk very slowly between two lines all the time, and you're like, this is nuts.
I'm not interested in this. So, you have a superpower. One that was evolutionarily selected for, you know, there were hunters and gatherers, but there were also spotters, and the spotters were the ones who kept the tribe alive. And those are now labeled as having a disorder called ADHD.
Those spotters were the first to notice that the herd and the food supply were on the move. "Hey, we got to pick up camp, and we got to get out of here. Our food is leaving town." They were the first to notice when a neighboring tribe was starting to sneak up on them so that they were not going to get murdered in the middle of the night.
Okay, something's off here. We have to prepare. I think we're going to get raided. You know, so the spotters were evolutionary, evolutionarily selected for, and were essential. And still are. And still are, like, these are the leaders who end up being the entrepreneurs and the world changers.
It's incredible—so much knowledge. I didn't know you knew so much about this. But it's, of course, the company you keep, right? You know, I attribute the. I've been in business for 17 years, so a lot less than you, but still a long time. And when I look back, I haven't failed in my business because I sold a lot or because I have a great culture. Although lately, that's why I'm growing exponentially because of my culture. But I basically haven't failed and will never fail because I can spot trouble before it shows up. That has been my gift.
Yeah, you can see around corners.
Exactly, and nobody can see it, right?
Well, there's something to that beyond just ADD or, you know, diffuse awareness.
I'd even call it psychic. You know, everyone's psychic, but we all believe in it or tap into it to varying degrees. And, you know, when you have that intuitive feeling that you should slow down suddenly, even though there's no reason for it, and then boom, there's a crash that you just narrowly missed because you followed that intuition. That's psychic.
Yeah. I call it faith, right? It's just getting connected while going back, right? It's see how hard it is to not talk about spirituality. I have always, you know, since I met my wife, you know, accepted God in my life. As you know, as my savior, right? Jesus Christ and the Trinity.
And I, even though I've been lost for a while, my whole time, I'm just grabbing that hand and surrendering my life, you know, to my creator, and when you do that, you get these powers that we're talking about, you know, when to slow down or when something bad happens in your life, you have this trust in feeling that it's going to be.
It's like this thing that happens in business, right? We need to hire 20 more people. I'm like, I'm going to hire 4 people. And before we know it, all the opportunities go away. And why did I know that? It's impossible. It's a connection to God, to the Holy Trinity. And that's what I do every day of my life.
And like I said, even when I got lost—you know, I got lost. I shared that with you last year. I was completely lost, but I was always there. Trying to all I did was trying to look for God in the wrong places. That's all I did. But, you know, I'm still paying for the consequences. But you know what I mean.
But you know, the irony is that God is also in all the wrong places. He's everywhere. I know. You know, you can learn the lessons the easy way or the hard way. And yeah, for a while, we chose the hard way.
I know, it's beautiful. It's a comfort feeling, isn't it? Yeah, it is. And when you know that you're never alone, and by the way, for the listeners, I know maybe there are some people that are agnostic here or people that, you know, they think they are atheists.
I was talking with one of the pastors, who is my coach and spiritual leader. And he told me, David, people, there is nobody who is an atheist.
People who don't believe in God are just people who are mad at God for something that went on in their lives. And they're just trying to blame. And they would rather not choose to believe in God. It's just anger. And then they told, he told me, and this is true. You can prove this in it takes more faith to be an atheist than to believe in God. Have you ever thought about that?
I haven't heard that before, and I don't have any arguments against it. Yeah, I don't know. Just tell me more about that. How does that work?
Well, it's simple. I was watching a documentary last time. This guy was an atheist scientist. The more he explored the science part of life, the more he realized that there was intelligent design everywhere. If you look at the old rules that men make when you say this is intelligent design, right?
When you see what animals do versus human beings, or even, you know, even, you know, in the microscopic level, you can, there are rules where you can measure whether it's intelligent design that created something, instead of just serendipity or, you know, coincidence or luck, right? And if you really, if you are a true scientist and you really know those rules and you start figuring it out how you breathe or how the galaxies are formed, or how the cycles in around the solar system are created, you start seeing intelligent design, which means somebody must, with intelligence, must have made.
It is not just a coincidence that we have a beautiful sun that is just at the right distance from the world to have life in the world. Take photosynthesis, for example. Explain photosynthesis to me. It's intelligent design. So, if you acknowledge that there is an intelligent design that created photosynthesis, you cannot deny the existence of God.
I think so. So, here's the challenge for somebody who is not on that boat with us. They don't have an experience of God to point to it's that changes everything. They have information, and information is not what this is about. Faith and trust in God are about that connection with God, that experience of God, not about receiving information or consuming information.
So, I learned this when I was in India on a Tony Robbins platinum partner trip: God is an experience, not a belief. That's from the Oneness platinum trip I went on in 2012. That's where I had my first awakening. I went from agnostic to spiritual in an instant. And it was when one of the monks touched me on the head and gave me a Deeksha, a oneness blessing, that I had a psychedelic experience.
Everything was in technicolor, like a cartoon. I felt this deep sense of peace and connection to the creator and to myself. The fabric of creation, everything. And I knew I was not alone, that we lived in a friendly universe, and that everything was being looked after. And I just changed everything. Then the miracles started pouring in.
And for somebody who doesn't have that experience, trying to explain to them the concepts of spirituality and being connected to God is, you know, very hard for somebody to grasp. They really need the experience. And so the shortcut, the fast path to that experience is in the asking, you know, there's a book by Esther Hicks called Ask and It Is Given.
She's the main person behind The Law of Attraction. And that concept of asking for it as given is a foundational precept of how the universe works. So, if you want that experience, ask for it. Ask for it, and be more specific. Ask for it without a doubt. I learned that from Karen Noe, who I had on my podcast, and it was profound.
It was just amazing. So she teaches how to communicate with angels and the upper worlds and ask for, without a doubt, signs, which is one of the secrets to success. So, for example, being a biohacker, I love figuring out how to optimize my biology.
So I went to a week-long program called 40 Years of Zen, which is one of Dave Asprey's companies, the creator of Bulletproof Coffee and the guy who really started biohacking and hooked up to all these, neurofeedback machines and everything for a week getting all this, augmented reset processes is what they called them or ARPS that it helped release a lot of, theta and alpha, brainwaves or create a lot of, those brainwave states.
I ended up having memories from my childhood that I hadn't had since. It was incredible. I didn't have a lot of positive memories from my childhood, but I had some really beautiful ones that came out of that week-long program. But let's say a couple of years later—maybe it was two or three—I don't know.
I'm driving for a long time, four hours or so, three or four hours between Orlando and Miami. Everyone's asleep in the car, so I can't be playing music or podcasts or anything. So, I just have a conversation with God and with, you know, my Angels and so forth, and I decide I'm going to ask for more childhood memories, positive childhood memories because why not do I have to go through another week-long 40 years of Zen program.
I don't think so. And you know what happened? Ten times, the number of beautiful childhood memories just flooded into my consciousness. I had not had them since I was in my childhood, and they all came flooding in, and I just had to ask.
Well, you know, it's in my faith in Christianity. We have one condition for that Law to happen. Actually, Matthew 7:7 says, "Ask, it will be given to you. Knock, and it will be open to you. Seek, and you will find." However, it has to be in accordance to God's will. And people tend to forget that, right? Because if it's not. In God's will for your life, but for whatever you are asking for, it will not happen no matter how much you ask and how much, how many times you say.
It's all for your mission, and you're being a servant to God, not for being more of a receiver of your own benefits. Like, I, you know, receiving for oneself alone is not good. That's self-service mode, and that leads to pain. Being in service mode is what leads to synchronicities, miracles and extraordinary coincidences. Yeah.
It's true, right? It's the service to God, right?
By the way, I'm noticing our, time is coming to an end.
I know. Sorry about that. We don't discuss your business and how you solve them. And, And have the new business up. I would probably get you back into another.
I would love that
In a couple of weeks, we'll leave it here halfway through so that the audience has part two. This happens once in a while with exceptional guests anyway, so it'll be my pleasure to have you here.
Awesome.
Let me ask you one last question before you go If you had access to a billboard in front of the busiest highway on earth, what would you write in it?
Spirituality isn't about being a better person, self-help, personal development, or any of that. It's about cleaving to the creator. It's about connecting to God, and if more people got that message, it would simplify so much in the world. And yeah, I think people are ready for that message.
Amen, brother. It's true. God is not a magic wand. That is a good disposal. We are supposed to be servants of God. And when, you know, we ask, we have to ask or to be of service and then everything opens up your amazing SEO services. Where can they find you?
Yeah, StephanSpencer.com is my main website, and my two podcasts are Marketing Speak and Get Yourself Optimized. So you can also go to marketingspeak.com and getyourselfoptimized.com.
Beautiful. Awesome, brother. Thank you so much for your time, and I'll see you in the next part of this episode.
All right. Sounds great. Looking forward to it. All right.
Blessings. Cheers.
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Privacy Policy
We respect the importance of online privacy to users of our Site, especially when conducting business. Here we explain our Privacy Policy and answer questions for users of the Site (“Visitors”), either who visit without transacting business or who register with us to conduct business on the Site (“Authorized Customers”) and make use of the various services offered by StephanSpencer.com. “Personally Identifiable Information” This means any information that identifies or can be used to identify, contact, or locate the person, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (meaning, without identification of the individual user) or demographic information that is not connected to any specific individual. What kinds of information do you collect? We may collect basic user profile information from our Visitors. We collect this additional information from our Authorized Customers: name, addresses, phone numbers and email addresses, the type and size of the business, and the nature and amount of the purchase that the Authorized Customer intends to make. We collect Personally Identifiable Information only for the specific, explicit and legitimate purposes outlined in this Privacy Policy. Our use of personal data for any purpose other than for which the data were initially collected is only done when it is still compatible with the original purpose. For example, we may tailor communications to suit the interests of Visitors and Approved Customers based on analysis of their Site use and personal information. By providing this information to us you freely give consent to our collection of Personally Identifiable Information in order to serve you. What other organizations are collecting information? Our third party service vendors (such as credit card companies) who may provide credit, insurance, and escrow services, may collect information from our Visitors and Authorized Customers. We do not control how these third parties use this information, but we do ask them to disclose how they use personal information. Third parties may also be intermediaries and do not store, retain, or use the information given to them. How does the Site use Personally Identifiable Information? We use Personally Identifiable Information to customize the Site, to make appealing service offerings, and to fulfill buying and selling requests. We may email Visitors and Authorized Customers about research, purchase and selling opportunities or information related to subject matter on the Site. We may also use Personally Identifiable Information to contact you in response to specific inquiries or provide information that you request. Who do you share this information with? Personally Identifiable Information about Authorized Customers may be shared with other Authorized Customers who wish to evaluate potential transactions. We may share aggregated information about our Visitors and Authorized Visitors with our affiliated agencies and third-party vendors. This aggregated information is not linked to any personal information that can identify an individual person. We also offer you the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf. We do not transfer personally identifiable data entrusted to us to any international location. How is Personally Identifiable Information stored? All Personally Identifiable Information collected by StephanSpencer.com is securely stored and is not accessible to third parties or employees of StephanSpencer.com except for use as indicated above. What choices are available to me regarding collection, use and distribution of my information? You may choose to opt-out of receiving unsolicited information from us or being contacted by us or our vendors and affiliated agencies simply by responding to emails using the opt-out feature, or by contacting us directly. Contact information is listed at the end of this Privacy Policy. You may also contact us to request deletion of an account and any Personally Identifiably Information it contains. This is commonly known as “the right to erasure” and “the right to be forgotten.” Are Cookies used on the Site? We use Cookies to obtain information about the preferences of our Visitors and the services they select. This provides you with a better experience. We also use Cookies for security purposes to protect our Authorized Customers. For example, if an Authorized Customer is logged on but inactive for an extended period of time, we will automatically log out the Authorized Customer. Our Cookie Policy can be reviewed here. How does StephanSpencer.com use login information? The Site uses login information, including, but not limited to, IP addresses, ISPs and browser types, to analyze trends, administer the Site, track Visitors’ movement and use, and gather broad demographic data. What partners or service providers have access to Personally Identifiable Information? StephanSpencer.com has partnerships and other affiliations with a number of vendors. These vendors may have access to certain Personally Identifiable Information on a need-to-know basis for evaluating Authorized Customers for service eligibility, such as credit card authorization when making purchases. Our privacy policy does not cover their collection or use of this information. Disclosure of Personally Identifiable Information when required to comply with law. We are required to disclose Personally Identifiable Information in order to comply with a court order, subpoena or a request from a law enforcement agency to release that information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorized Customers. How does the Site keep my Personally Identifiable Information secure? Our employees are trained in our security policy and practices. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to Personally Identifiable Information. The computers/servers in which we store personally identifiable information are kept in a secure environment. We also audit our security systems and processes on a regular basis. Sensitive information, such as credit card or Social Security numbers, is protected by leading encryption protocols to protect the information you share with us. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorized Customers for such occurrences. How can I correct any inaccuracies in my Personally Identifiable Information? Visitors and Authorized Customers may contact us to update Personally Identifiable Information or to correct any inaccuracies by emailing us: contact@stephanspencer.com Your access to and control over your information You may opt out of any future contact from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on the Site and at the end of this Privacy Police notice: See what data we have about you, if any. Change/correct any data we have about you. Have us delete any data we have about you. Express any concern you have about our use of your data. How can I delete or deactivate my Personally Identifiable Information on the Site? You can delete or deactivate Personally Identifiable Information you have shared from the Site’s database at any time by contacting us. However, because of computer backups and records of deletions, some residual information may be retained, but not accessed or used. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted at the time the request is made. We do not sell or transfer Personally Identifiable Information relating to that individual in any way. What happens if the Privacy Policy Changes? We alert our Visitors and Authorized Customers to changes in our Privacy Policy by posting notice of any changes on the Site, along with the date the changes take effect, at the top of the Privacy Policy page. Links The Site contains links to other websites. When you click on one of these links, you will move to another website. Please be aware that we are not responsible for the content or privacy practices of these other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects Personally Identifiable Information. Email communication By providing information to this Site that enables communication with you, such as an email address, you waive all rights to file complaints concerning unsolicited email or “spam” from the Site. By providing the email information, you also agree to receive communications from the Company, Koshkonong LLC, and its affiliated organizations. However, all of our email communication with you contains an “unsubscribe” link to use if you no longer wish to receive solicitations or information from the Site. Your email address will then be removed from our general solicitation database. Commitment to Data Security We take all reasonable measures to protect data that contains information related to you. However, no security system is completely impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information cannot be intercepted while being transmitted to us over the Internet. As a consideration for viewing this Site, you waive any and all claims against the Company for damages of any nature and you further acknowledge that the Company is not responsible for damages to you arising from any misuse of your Personal Information. Age restrictions By using this site, you acknowledge that you are over 18 years of age. Disputes In the event of any dispute, claim or controversy (collectively “Dispute”) between you and the Company, including but not limited to Disputes arising from: use of this Site; the Privacy Policy; the Terms of Use; any purchases made in connection with this Site; or any other claims whether in contract, tort or otherwise, you hereby consent and agree that such Dispute shall be settled by binding arbitration by the American Arbitration Association in accordance with the Arbitration Rules then in effect. The hearing shall be conducted in Los Angeles, California. The decision of the arbitrator shall be final and binding upon all parties and any award of the arbitrator(s) may be entered as a judgment in any court of competent jurisdiction. The prevailing party shall be awarded all filing fees and related costs. Administrative and all other costs of enforcing an arbitration award, witness fees, payment of reasonable attorney’s fees, and costs related to collecting an arbitrator’s award, will be added to the amount due pursuant to this provision. Questions involving contract interpretation shall be subject to the laws of California. CONTACT US If you have questions, comments or concerns about this Privacy Policy, please contact us at: StephanSpencer.com Koshkonong LLC 6516 Monona Drive # 114 Monona, WI 53716-4026 (608) 729-5910
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