Stephan Spencer's Scatterings

The Scattered Wisdom of a scientist turned web marketing virtuoso

November 2008
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The Internet driving people to local retailers?

According to Nielsen//NetRatings, the top five most popular shopping search terms for April were:

  1. "home depot"
  2. "walmart"
  3. "target"
  4. "sears"
  5. "best buy"

Interesting data. But I don't agree with the conclusion posited on the SearchEngineWatch Blog:

These are people who likely have done their research and are now looking for physical/local stores to buy what it is they want.

I don't buy it (pun intended, haha). Most Americans already know where their local Home Depot is. No, instead I assert that most of these searchers are looking to buy online. Some of these shoppers will opt for in-store pickup (both Sears and Best Buy offer that option). Many of those who aren't wanting to make an online purchase are looking for product information, buyer's guides, or the current circular/FSI for the week's in-store specials.

So why are the top shopping searches dominated by brick-and-mortar brands? Simple, it's because those 5 brands are so pervasive and so trusted in the marketplace. Their online stores offer a safe and familiar place to shop online.

Why don't they simply type in homedepot.com into their web browser's Location bar? I imagine for many people, typing in "home depot" into the Google Toolbar or into the search box on their Start Page is the easiest and/or most comfortable way for them to get to the site. Perhaps some, like myself, even have their Google Toolbar configured it to have the I'm Feeling Lucky button on it, to go straight there! ;-)

Posted by Stephan Spencer on 05/28/2006 | Permalink

Comments (2)| Comments RSS | Filed under: Search Engines, Online Retail , , ,            

2 comments

  1. Could they be hoping to check out items on-line before they go to the store and buy them?

    Comment by Vladimir Orlt [Visitor] Email · http://geocities.com/vladorlt — 05/29/06 @ 10:48


  2. Indeed, Vladimir. I agree and do it all the time to see if they carry something -- before I hit the store for purchase (and I'm not interested in buying online and picking up at store -- I just want to buy it at the store).

    Also... as we all know people type brand names of stores into search engines so as to keep the affiliate marketing industry thriving ;). Mystery solved.

    Comment by Jeff Molander [Visitor] Email · http://www.thoughtshapers.com — 05/30/06 @ 13:17


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